Senior Deal Desk Manager

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We are looking for an experienced and strategic Senior Deal Desk Manager to join our Revenue Operations team. Our mission in RevOps is to empower Fin's go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences. In this role, you will own the end-to-end deal strategy function — shaping how Fin structures, prices, and closes its most complex enterprise opportunities. You will be a trusted strategic partner to senior Sales, Finance, Product, and Legal leadership — bringing commercial instinct, analytical rigor, and deep cross-functional fluency to every deal conversation. The work you do will directly shape how we operate across the deal lifecycle, helping Fin grow efficiently while maintaining sound commercial judgment at scale. What will I be doing? Own the strategic deal review process for Fin's largest enterprise opportunities, including non-standard pricing, multi-product bundles, multi-year commitments, and complex negotiation cycles. Partner directly with senior Sales leadership, Finance, Product, and Legal to structure enterprise deals that balance growth targets, margin goals, and long-term customer value. Design, implement, and continuously refine deal governance frameworks — including pricing guardrails, approval workflows, and escalation policies — that scale with the business. Lead the evolution of the quote-to-order process and CPQ tooling, driving automation and efficiency improvements that reduce enterprise sales cycle times and minimize friction. Translate complex deal data into clear commercial narratives and recommendations that inform executive decision-making, pricing strategy, and Go-to-Market planning. Identify and act on trends in enterprise deal flow, win/loss patterns, and pricing outcomes to proactively surface risks and opportunities to leadership. Serve as the senior subject matter expert on enterprise deal structuring, contract terms, and commercial policy — building organizational knowledge and driving consistency across regions and segments. Partner with cross-functional teams (Sales, Revenue Operations, Finance, Legal, Accounting) to align strategy, goals, and execution. What skills do I need? Bachelor's Degree. 7+ years in Deal Desk, Revenue Strategy, or Sales Operations supporting enterprise sales in a high-growth SaaS or AI company. Proven track record owning end-to-end deal strategy for complex, high-value enterprise transactions — including multi-year, multi-product, and custom-structured agreements. Advanced Excel and modeling skills, including multi-scenario economics and sensitivity analyses. Strong commercial acumen and deep understanding of enterprise SaaS business models, pricing and packaging, and the quote-to-order lifecycle — with the ability to assess deal economics, evaluate risk, and make sound recommendations under pressure. Experience designing and scaling deal governance frameworks, policies, and playbook