IT Manager

At Kandou , we are redefining the economics of AI infrastructure. Our mission is to democratise AI by significantly reducing the Total Cost of Ownership (TCO) of hardware systems — a critical barrier to scalable adoption. Our proprietary MIMO-over-copper technology powers a high-performance, chiplet-based AI memory fabric that is both scalable and energy-efficient . Unlike traditional interconnects, our solution reduces power consumption significantly while preserving high bandwidth and ultra-low latency — unlocking unprecedented efficiency for AI training and inference at scale. Kandou’s architecture is not just an incremental improvement — it’s a foundational shift in how AI hardware is built for the future. We are actively seeking an IT Manager based in Hyderabad: Responsibility: Generating sign-ins for new hires and their laptop configurations during the onboarding process, working with the Lausanne team end user device handling: purchasing, deployment (imaging), inventory. Jointly work with Lausanne team on all IT topics; Diagnosing and isolating/resolving software, hardware, or network issues. Local and remote user support via Helpdesk, Zoom or phone. Set up and maintain rack(s) with server and network hardware. Help with and support test lab activity: bring up hardware, install operating systems (Linux, Windows), Changing configurations, settings and permissions to fix computer issues. Support additional sites besides Hyderabad: Bangalore, Pune. Requires travelling. Be an active member of an agile team in a problem focused no-blame cultural setting. Assisting with security compliance, antivirus, and patch management. Liaising with third-party providers or vendors on installations, repairs or replacements. Required Experience: At least 3 year experience setting up and deploying windows laptops in a corporate or university environment Experience in local and remote user support, especially regarding hardware, Windows-11 and application problems and the associated debugging and troubleshooting Experience in Windows systems administration and automation (batch/cmd, powershell, GPO, … ) Some experience dealing with IT hardware (replace laptop components, mount servers in racks) Basic experience with Linux systems (command line, installation) Required Competencies: Windows Systems Administration, debugging and troubleshooting skills Windows deployment knowledge (e.g. imaging) Basic networking in Windows and ideally Linux (TCP/IP, DHCP, DNS) Applicable understanding of PC and Laptop hardware. Hands-on skills Good interpersonal skills and willingness to help and support others Ability to contribute/apply new ideas for improving the IT infrastructure and procedures Documentation skills, discipline to document what you’re doing Eagerness to learn new concepts and skills Good interpersonal skills, willingness to help/support team English language skills – the team and users are international and communication is predominantly in English Required Education: Bachelor´s degree in Computer Science or equivalent experiences in Information Technology www.kandou.ai