Senior Solutions Engineer - EMEA

About the Job: LaunchDarkly is in the middle of a category shift - from feature management to the AI control plane: the governance layer between AI-generated code and safe production deployment. Every enterprise we talk to has the same problem - their engineers are shipping AI-assisted code faster than their release governance, observability, and experimentation processes can keep up. We're the answer to that. As a Senior Solutions Engineer in EMEA, you'll be on the front line of that shift. You'll partner with Account Executives to win and expand strategic enterprise accounts, lead technical evaluations, and build champions inside customers who genuinely change how they ship software. This isn't a demo-monkey role - it's a role for SEs who want to sit across from CTOs, Heads of Platform, and Heads of AI and have a meaningful conversation about where their business is going. Responsibilities: Be a Trusted Advisor: Partner with AEs to qualify, develop, and close strategic enterprise deals Bring a perspective - challenge customers to think bigger about what's possible, with insight on where the industry is heading Translate complex technical capability into business outcomes that resonate with both engineers and executives Champion Building & Customer Relationships: Build deep relationships with technical and business stakeholders so they advocate for LaunchDarkly when you're not in the room Stay connected through on-site visits, working sessions, and continuous discovery Use our London office as a hub for in-person customer workshops, exec sessions, and team collaboration (typically 1-2 days a week) Technical Validation & Proof of Value: Lead high-impact demos and POVs that don't just tick a box - they make customers want to buy Own evaluation end to end: success criteria, executive alignment, commercial clarity, and timelines Build solutions that demonstrate clear, measurable business impact Stay Sharp & Be the Expert: Stay ahead of where software delivery is going - AI-assisted development, governance, experimentation, progressive delivery, and the platform engineering shift Own the technical conversation across audiences - from staff engineers to CIOs Collaboration & Feedback: Advocate for customers - your insights shape the roadmap Work cross-functionally with Sales, CS, Product, Engineering, and Professional Services Travel & On-Site Engagement: Up to 35% travel, primarily across EMEA, for customer workshops, deal closings, and industry events About You: Curious about AI, in and out of work: The best SEs we've hired recently are the ones already experimenting with AI tooling for fun - building side projects, automating their own workflows, playing with agentic systems. We're not looking for AI researchers. We're looking for people who are genuinely interested in where this is going and want to bring that curiosity into customer conversations. Champion Builder: You enjoy building strong relationships and creating internal advocates. You know that the best deals are won through the people inside the customer, not the slides you bring. Drive & Ownership: You don't wait to be asked. You see what needs to be done and you do it. Business Acumen: You can position LaunchDarkly as a strategic enabler, not a tool. You connect technology to revenue growth, competitive advantage, and operational efficiency. Humble, Hungry, Smart, Energetic: Humble - collaborative, feedback-seeking, team-first Hungry - self-motivated, goes the extra mile, closes big deals Smart - reads the room, tailors the message, connects with any audience Energetic - brings urgency and momentum Coachable: You seek feedback and apply it. You learn quickly across new tech, new methodologies, and new customer contexts. Technical Expertise: Modern software delivery - Solid understanding of CI/CD, feature flags, progressive delivery, and platform engineering AI-assisted development - Familiarity with how engineering teams are using tools like GitHub Copilot, Cursor, and