Senior Analyst

ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. ABOUT THIS ROLE Pivotal Health is looking for a Client Strategy and Operations Senior Analyst to own the operational and strategic engine for a dedicated book of clients. You’ll manage a portfolio of high-value enterprise pods, serving as the strategic and technical owner of how those clients are operated against day-to-day. You’ll combine deep data fluency, hands-on technical ownership, and be a trusted partner to our client managers, surfacing issues before clients raise them, turning operational signals into client-facing strategy, all while simultaneously helping to build out automations and the operational foundations of a growing team and company. This is a high-impact, hands-on role at a high-growth startup where your operating decisions will shape how Pivotal scales. This is an individual contributor role, not a managerial role. WHAT YOU’LL DO - Own end-to-end client operations for a portfolio of clients- proactively monitoring data, surfacing trends, and resolving issues (file delivery issues, ineligibility spikes, payment anomalies, data quality gaps) before they become client-raised escalations. - Work closely with implementations teams to understand the nuances and complexity of each clients setup and be the point person after go live for ensuring continued implementation quality - Use Metabase, BigQuery, and our internal reporting tools to turn operational signal into client-facing strategy: AR aging deep-dives, ineligibility analyses, and process recommendations. Build dashboards to surface important information in a timely manner, and then act on it. - Serve as a credible strategic counterpart to our Client Success team partners and our clients- walking into every conversation with a recommendation, not just data. You are not just fixing things that break, you are a thoughtful partner with ideas on how we can move the lever for our clients - Partner cross-functionally on IDR strategy and payer compliance work, leading special projects across the company and org that push our IDR model forward. - Help scale and our build our team out as we rapidly grow- collaborate on internal playbooks and onboarding documentation, and consistently work to improve our internal processes, use AI to help automate manual tasks on the team; always focused on building an operating system that helps us scale. WHAT WE’RE LOOKING FOR - 3–5 years in a semi-adjacent client facing role in data science, operations, strategy, or account management; experience in either healthtech, RCM, IDR, payer/provider, or healthcare-adjacent enterprise SaaS is required. - SQL fluency, with comfort in BigQuery (or equivalent) and dashboarding tools like Metabase, Looker, or Tableau. - Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with stakeholders and translate complex data findings into one-paragraph executive insights. - Strategic and proactive mindset, with proven ability to manage h