Product Analyst

ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. ABOUT THE ROLE We're looking for the first ever Product Analyst to sit at the center of how our business understands itself and improves over time. This role is on our Product team and works closely with Product, Analytics, Client Success, Finance, and Operations. You'll own the reporting and analysis that helps us track performance across our IDR (Independent Dispute Resolution) operations — win rates, collections, cash flow, and the operational drivers behind them. You'll build dashboards, investigate trends, and help teams understand not just what's happening, but why, and what to do about it. We're not looking for someone who generates reports and moves on. We want someone with a genuine business storytelling instinct — who thinks about what a client or vendor would care about given a specific problem, chooses the right things to investigate, and connects systems thinking to the numbers. The best work in this role closes the loop: here's what the data shows, here's what it means, here's what we should do. This is an early and high-leverage seat on a team that's building its product analytics foundation. The work you do will directly shape how leadership makes decisions and how our operations scale. WHAT YOU'LL DO Product Reporting & Dashboards - Build and maintain BI dashboards that track key metrics across IDR product & operations - win rates, collections, cash flow, and operational throughput - Work with product lead on executing on: A/B testing experiments, tracking results, documenting what worked and what didn’t - Develop client-facing and internal reporting that gives teams clear visibility into how we're performing as a partner - Define and standardize brand new metric definitions so there's a shared, consistent understanding of what we're measuring and why Analysis & Business Insight - Investigate performance questions with Product and Operations— surface root causes, identify what's working and what isn't, and translate findings into clear recommendations - Think about what clients and vendors would care about given a specific problem, and frame your analysis around those stakes — not just the structure of the data - Bring systems thinking to your work: understand how changes in one part of operations ripple through to outcomes downstream - Tie findings back to business impact — what you're seeing, why it matters, and what the team should focus on next Operational and Data Integrity - Support data integrity and consistency across operational systems — helping ensure that the numbers teams rely on are accurate and trustworthy - Identify opportunities to improve reporting workflows and automate manual processes as the business scales WHO YOU ARE - 2–5 years of experience in a product, operations, or a technical or analytical role. - Strong analytical skills and comfort working with large, complex datasets; SQL experience a must - Experience building dashboards with BI tools (Metabase, Power BI, Tableau, or simila