Director, Technical Consultant

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As Director of Technical Consulting at Ramp, you will lead and own Ramp’s entire post-sales Technical Consultant (TC) organization, playing a pivotal role in driving the onboarding, activation, and ongoing success of our customer partnerships. You will oversee the full Technical Consultant team, a group of highly skilled experts with deep knowledge of Ramp’s products, industry standards, accounting practices, and ERP systems. You’ll own the development and execution of strategies that build trust and confidence with customers, guiding your team to unlock key technical activation milestones and lead complex integration workflows. Working closely with Ramp’s Customer Success and Account Management leaders, you will define and scale the end-to-end Technical Consulting motion, including implementation, expansion, and renewal strategies that drive full adoption of the Ramp platform for our key customers. As a go-to-market leader, you will act as the executive owner of Ramp’s technical post-sales motion, serving as a technical and financial thought leader for customers and internal teams alike. You will influence product development to enhance Ramp’s value proposition and own technical success from deal close through the broader customer lifecycle, while mentoring and developing your team to operate at scale. WHAT YOU’LL DO - Own and lead Ramp’s full Technical Consultant function, guiding their professional development, fostering a high-performance culture, and ensuring alignment with Ramp’s strategic goals - Partner with Sales, Account Management, Product, and Partners to advocate for integration development that aligns with customer needs - Collaborate with Ramp Customer Success and Account Management leaders to ensure customers effectively utilize our product and achieve their goals - Support Sales and Post-Sales teams in executing advanced technical and accounting implementations for Ramp - Develop and implement strategies to improve customer engagement, increase renewal rates, and identify opportunities for upselling - Work alongside Product, Product Marketing, and Product Operations to create and maintain technical assets and an internal knowledge base of customer use cases and best practices - Provide strategic input to the product development process, ensuring that customer feedback and market trends are incorporated WHAT YOU NEED - 8+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, or similar customer-facing roles - 5+ years in a leadership role, managing technical teams in a SaaS or financial technology environment - Bachelor’s degree in computer science, engineering, business, finance, accounting, or a related field - Proficiency in IdP, HRIS, and/or ERP solutions - Expertise in accounting systems, controllership needs, and finance/accounting workflows preferred - Exceptional communication, organizational, and project management abilities - Strong skills in engineering, system design, and technical specification writing - A proactive mindset, adaptabi