Senior Account Manager | Commercial

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. SENIOR ACCOUNT MANAGER, COMMERCIAL ABOUT THE ROLE Senior Account Managers, Commercial at Ramp are trusted advisors and relationship owners post-implementation, responsible for driving deep product adoption, spend activation, and long-term strategic growth across a portfolio of commercial customers. You'll go beyond day-to-day account management — leading executive-level conversations, uncovering multi-layered customer needs, and proactively identifying opportunities to expand Ramp's footprint. You'll also serve as a mentor and resource for the broader team, helping shape how we engage and grow our customer base. WHAT YOU'LL DO - Build deep, trust-based relationships with decision makers and executive stakeholders across your book of business, becoming a go-to partner and driving genuine excitement around Ramp - Conduct consultative discovery that uncovers second and third-level pain points, and position solutions that clearly tie to customer needs and business outcomes - Own retention, adoption, and expansion across your portfolio — driving urgency through value-led conversations and overcoming complex objections with confidence - Develop and execute multi-threaded account strategies, identifying key stakeholders and building relationships across multiple contacts and levels within each account - Lead high-impact Executive Business Reviews (EBRs/QBRs), delivering structured, audience-tailored presentations that align on strategy, surface growth opportunities, and showcase Ramp's roadmap - Manage SFDC pipeline with precision, maintaining accurate notes, forecasts, and opportunity data that can be leveraged for account-level planning and reporting - Serve as a product expert, consulting on core integrations (ERP, HRIS) and distinguishing between customer-side configuration issues and Ramp platform issues to drive faster resolution - Deliver targeted, prioritized product feedback on behalf of your customers to influence Ramp's roadmap - Proactively identify process improvements across tooling, dashboards, and GTM workflows, and drive those improvements forward - Act as an onboarding buddy and mentor to new team members, contributing to continuing education and the overall success of the Commercial AM team - Collaborate cross-functionally with product, support, and marketing teams, communicating proactively and managing stakeholder expectations effectively WHAT YOU NEED - 5+ years of account management or B2B sales experience, with a track record of driving expansion and retention within a commercial or mid-market portfolio - Demonstrated ability to run executive-level conversations and multi-thread across complex organizations - Strong discovery and consultative selling skills — you know how to dig beneath the surface and tie solutions to real business pain - Excellent verbal and written communication skills, with the ability to tailor your message to any audience — from finance analysts to C-suite executives - Strong organizational and project management skills, with the ability to independently prioritize a lar