People Business Partner Manager

About Shippo At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard. As a remote-first and globally distributed team , we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence. Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world. How we will deliver success together: The People Business Partner Manager is a senior individual contributor and strategic advisor who partners across all levels of the organization — from ICs to senior leaders. This role owns the full people strategy for its client groups, combining deep expertise in employee relations, performance, and engagement with the business acumen to influence decisions at the organizational level. This role requires someone who is genuinely hands-on: comfortable doing the work, not just directing it. You will build and run programs, have real conversations with employees at every level, and bring both strategic thinking and practical execution to everything you touch. You will be the primary People partner for leaders and teams across GTM (Carrier Partnerships and Strategic Accounts), Customer Support, and Finance, while also driving company-wide programs in ER/performance management and employee engagement. Shipping & handling responsibilities Strategic Business Partnership Serve as the primary People partner for Carrier Partnerships, Strategic Accounts, Customer Support, and Finance — building trusted relationships at all levels, from ICs to senior leaders. Develop a deep understanding of each client group’s business model, goals, and talent challenges, and translate that into proactive people strategies. Advise leaders on org design, workforce planning, team effectiveness, and leadership development with a long-term, outcomes-oriented lens. Anticipate people risks before they surface, and bring forward data-informed recommendations that help leaders make better decisions about talent. Represent the People function credibly in business planning conversations, operating reviews, and leadership forums. Employee Relations & Performance Management Own end-to-end employee relations matters across the U.S. and international locations, including performance improvement plans, complex investigations, terminations, and compliance. Build and continuously improve ER frameworks, documentation standards, and escalation paths that create consistency and reduce risk at scale. Provide expert, independent guidance to leaders navigating performance issues, corrective action, and sensitive employee situations — balancing legal risk, human impact, and business need. Design scalable performance management infrastructure — guidelines, toolkits, calibration processes — that can operate consistently without depending on individual heroics. Partner closely with People Operations and Legal to ensure fair, compliant outcomes, particularly across multi-jurisdiction situations. Employee Engagement & Listening Strategy Go beyond survey data — build real relationships with employees at all levels, including ICs, to understand what’s actually happening on the ground and bring those insights to the right conversations. Translate engagement data into clear, actionable insights, surfacing patterns across client groups and helping leaders build credible, time-bound action plans. Design and maintain a listening ecosys