Enablement Manager, Global Investigators

BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The Enablement Manager, Global Investigators will build and scale the onboarding, training, and commercial capability programs for TRM's Global Investigations Team — a group of investigators who drive customer mission outcomes and sit at the intersection of TRM's most critical customer relationships. This role exists to equip practitioners with the skills, frameworks, and resources they need from day one, and to unlock the commercial value that lives in every GI customer engagement. It's a rare opportunity to build a function from the ground up for an audience unlike any other: former investigators, intelligence professionals, and regulatory practitioners working with some of the world's most mission-critical organizations. The Impact You Will Have: - Build and launch a structured GI onboarding program within 90 days that reduces time-to-independent-deployment for every new Global Investigator — using AI to accelerate content production, personalize learning paths, and instrument ramp outcomes. - Create a commercial capability playbook for GIs — including signal identification frameworks, customer expansion language, and opportunity handoff workflows — that directly contributes to TRM's NRR target by converting investigator proximity into expansion pipeline. - Produce GI-specific training materials at product launch cadence so investigators are ready to demonstrate new TRM capabilities to customers from day one, using AI-assisted rapid content development. - Build a program measurement system using AI-assisted analytics that tracks ramp time, content adoption, and commercial contribution — giving Investigations and Sales leadership clear signal on field readiness. - Partner with CS and Sales to design the GI-to-AE opportunity handoff framework, reducing expansion signal drop-off and improving pipeline quality. - Serve as the connective tissue between GI leadership, PMM, Product, and Sales — ensuring every program is grounded in real field needs and aligned to TRM's go-to-market strategy. What we’re looking for: - Demonstrated experience onboarding or enabling technical, mission-oriented, or practitioner audiences — with examples of measurable outcomes (ramp time reduction, program adoption, behavior change). - Direct domain experience in law enforcement, intelligence, financial crime, compliance, or adjacent mission-driven environments — sufficient to earn trust with GI practitioners from day one. - Proven ability to design and deploy commercial skills programs for non-sales practitioners, including signal identification frameworks and opportunity handoff workflows. - AI-native working style — actively integrates AI tools into content development, program analytics, and program iteration; does not wait to be told to use AI. - Track record of operating independently in ambiguous, build-from-scratch environments without hand-holding or predefined playbooks. - Strong content development instincts — produces training materials that are immediately usable in the field, not generic L&D artifacts. - Cross-functional collaboration skills — comfortable working with CS, Sales, PMM, Product, and senior leadership to gather input, align priorities, and drive program design. Team Operating Rhythms: - Distributed, not distant. Team spans EST and PST with a minimum 4-hour daily overlap window. - Primary communication channels: Slack (async text and voice notes) and Notion (project tracking and documentation). - Live syncs are intentional and scoped — not standing status calls. - Cross-functional collaboration with CS, Sales, PMM, and GI leadership is ongoing and async-first.