Solutions Architect (APAC)

BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. As a Solutions Architect at TRM Labs, you will deliver technical excellence and strategic guidance to customer accounts while contributing domain expertise to the broader Solutions Architecture team. In this role, you will own the technical pre-sales motion — shaping solution design, proposing scalable business processes and architectures, demonstrating the TRM platform, and securing technical alignment to support successful deal outcomes. The impact you will have here: - Own and deliver end-to-end TRM solutions for customers - Act as the go-to technical consultant during discovery calls - Build and demonstrate POCs and validate AI-enabled workflows - Present TRM's APIs and architecture to clients, providing guidance on implementation, timelines, and potential complexities - Cultivate strong relationships with technical stakeholders at client organizations - Stay current with TRM's evolving product features and technical dependencies What we're looking for: - Professional experience in pre- and post-sales roles such as Senior Solutions Architect, Senior Sales Engineer, or Senior Customer Success Engineer - Exceptional customer-facing skills with the ability to empathize with both technical and non-technical audiences - Proven experience collaborating with engineering and product teams to customize API-based SaaS products at scale - Comfortable scripting in one or more languages (Python, JavaScript, TypeScript) - Strong problem-solving skills with the ability to prioritize and manage multiple complex tasks while maintaining attention to detail - Takes initiative and adopts a forward-thinking approach to identifying opportunities for improvement - Previous experience in AI development, working with AI-assisted or data-informed systems - This role is based in the APAC region; candidates must be located in Singapore, South Korea, or Australia. LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want