Operations Assistant - Richmond

About UniUni Who Are We? UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients. What Do We Offer? At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story. Core Responsibilities 1. DSP & Driver Management Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance. Verify driver check-in, route assignment, and departure timelines. Monitor driver performance, POD compliance, and communication quality. Escalate service or behavioral issues to Hub Manager as needed. 2. Morning Dispatch Execution Prepare and release daily routes according to volume and cutoff time. Confirm route allocation accuracy and system alignment before driver departure. Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders). Ensure all scanners/devices are functioning prior to route launch. 3. Redelivery Assignment & Service Recovery Review failed delivery cases and assign redelivery routes accordingly. Coordinate with DSPs to ensure next-day redelivery completion. Monitor aging packages and prevent backlog accumulation. Track repeat failure addresses and escalate recurring issues. 4. Address Correction & Data Accuracy Review incorrect or incomplete addresses in the system. Conduct address verification and update system records timely. Communicate corrected information to drivers and DSP teams. Reduce delivery failure caused by zipcode or input errors. 5. Exception Package Handling Identify and categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.). Investigate root causes and document findings. Coordinate with warehouse team for package location and status verification. Ensure proper system update and status accuracy for all exceptions. 6. Communication & Coordination Maintain real-time communication between dispatch, DSPs, warehouse, and management. Provide daily dispatch and exception summary report. Support operational improvement initiatives to enhance dispatch efficiency and reduce cost. Qualifications Experience in logistics, last-mile operations, or dispatch coordination preferred. Familiar with DSP model and driver performance management. Strong problem-solving and multitasking ability in fast-paced environment. Proficient in Excel and dispatch systems. Bilingual (English/Chinese /Spanish) preferred.