Senior Operations Manager for Altersvorsorgedepot (f/m/d)

At Upvest, we are on a mission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest’s Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully focus on their core business. We are proud to partner with Europe’s leading Fintechs and financial institutions such as DKB, Revolut, N26 and Raisin. Founded in 2017 by Martin Kassing, Upvest now brings together over 270 talented professionals from more than 70 nationalities. Upvest is backed by €280M in total funding from world-class investors, including BlackRock, Tencent, Sapphire Ventures, and Bessemer Venture Partners, Earlybird, Notion Capital, and Motive. Our latest €105M funding round in March 2026 - led by Sapphire and Tencent - serves as a massive catalyst for our growth, allowing us to offer premier investment experience. ABOUT THE ROLE: As Upvest enters the next stage of growth, we are looking for an exceptional Pensions Operations Manager. Bridge the wealth gap in Europe You will empower millions to own their future by dismantling barriers to long term investments, reducing complexity and increasing access via familiar leading fintechs and financial institutions. Revolutionise a new generation of pensions in Germany Deep-dive into the AVD (Altersvorsorgedepot) framework. You’ll own the operational end-to-end process of this core business priority. WHAT YOU’LL DO: - Build and manage Upvest’s pensions processes in regards to transfers, contribution management, bonus applications and edgecase-handling - Scale and lead the pensions operations team by building, mentoring, and managing team members as business growth and volume requirements evolve - Act as a subject matter expert, responsible for setting up Upvest’s german pension products, train staff and contribute in the daily tasks - Build relationships with the operational teams of our clients and assist them in supporting their end-users with pension related queries - Contribute to building a best-in-class product - Optimise workflows and contribute to the implementation of automation and AI to define our pension experience - Design operational improvements whilst ensuring compliance with regulations and internal policies, addressing potential risks to support reliable and secure operations - Collaborate with Product, Engineering, Compliance, Treasury and other teams to support efficient processes and address challenges as they arise - Participate in projects aimed at scaling our pension offers - Monitor key metrics providing insights to support business decisions and improve performance WHAT YOU BRING: - Deep understanding of market rules and existing pension products in the German market - Understanding of relevant regulatory frameworks and data exchange with ZFA - Strong investigative and analytical skills; ability to identify and solve errors - Exceptional ability to communicate and foster positive business relationships with both internal and external stakeholders - Ability to work under pressure and meet deadlines - German native fluent and English - both written and verbal - Ability to work independently as well as a part of a team IT’S GREAT IF YOU HAVE: - Experience in data analysis and process automation using data visualization tools, SQL, Python, or similar - Several years of relevant work experience with Riesterrente (former german pension product) HOW WE UPVEST IN YOU: - Best-in-class AI tools: Every Upvenger has €20,000 per year to spend on the best AI tools available — so you're always working with the most powerful models and tooling on the market. - Impact-driven work: We’re building the infrastructure that will power the future of investing in Europe. It’s complex, ambitious, and meaningful. You’ll work with modern technologies and create something entirely new. No legacy systems, no limits. - W