Senior Account Manager

Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles. Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we’re shaping the future of procurement on a global scale. And we’re just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the #2 spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025’s fastest-growing startup in the UK by the FT’s Sifted, and as fourth in Europe. Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team. Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform. The Role: As a Vertice Account Manager, you’ll play a critical role in driving customer retention and commercial growth across a portfolio of forward-thinking and innovative customers in the US. This is a high-impact, customer-facing role. You will own commercial relationships and uncover revenue expansion opportunities with C-suite stakeholders - all while bringing energy, curiosity, and commercial acumen to every interaction. You’ll be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realize value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long-term partnerships. Key Responsibilities: • Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice’s commercial goals • Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth • Manage a diverse portfolio of accounts across the US, requiring high levels of organizational agility, commercial judgment, and the ability to communicate effectively across diverse stakeholder groups • Develop a deep understanding of each customer’s business, objectives, and challenges to proactively position Vertice’s value in renewal and expansion conversations • Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers • Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals • Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability • Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth • Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact What We’re Looking For: • 5+ years experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar) • Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets • Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies • Strong commercial acumen, with the ability to balance customer advocacy and business outcomes • Excellent communication skills in English; Spanish proficiency is a plus • High ener