Implementation Engineer

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. We’re looking for a customer-obsessed, technically strong Implementation Engineer to join Yotpo’s Professional Services team. In this role, you’ll own the onboarding journey for upmarket and enterprise customers — from kickoff through go-live. You’ll combine technical expertise, project leadership, and strategic advisory to ensure customers launch successfully, adopt confidently, and realize long-term value from Yotpo. You won’t just configure software. You’ll architect scalable solutions, manage complex implementations, and serve as a trusted technical partner to some of the most innovative eCommerce brands in the world. What You’ll Do Own end-to-end onboarding projects as the primary point of contact from kickoff to launch Design and guide our customers in implementing scalable, multi-product solutions across Reviews, Loyalty, and other Yotpo products Lead technical discovery sessions and define solution architecture across E-Commerce platforms and custom API environments Architect integrations using APIs, webhooks, data feeds, and platform-specific logic Manage timelines, scope, risks, and cross-functional dependencies Partner closely with Product, R&D, Customer Success, Sales, and Customizations teams Deliver client training and enablement sessions to ensure strong product adoption Guide customers through best practices and long-term technical strategy What “Great” Looks Like in This Role Successful Implementation Engineers at Yotpo: Deliver customer value efficiently and predictably Manage complexity and ambiguity with confidence Communicate clearly across technical and non-technical audiences Build strong relationships with stakeholders at all levels Take ownership and drive outcomes — not just tasks Required Experience 5+ years of experience in implementation, solutions engineering, technical consulting, or enterprise onboarding Strong hands-on experience with SQL, APIs, webhooks, integrations, and data flows Experience managing complex, multi-stakeholder projects Familiarity with major eCommerce platforms (Shopify, Shopify+, Magento 2, BigCommerce, SFCC, or similar) Excellent written and verbal communication skills in English Nice to Have Experience in a SaaS environment Headless commerce or custom architecture experience Data migration experience Executive-level stakeholder engagement experience Why Join Us? At Yotpo, Implementation Engineers operate at the intersection of technology, strategy, and customer impact. You’ll work on high-visibility projects that directly influence customer retention and growth — while being part of a team that values ownership, collaboration, and continuous improvement. We believe great teams are built from diverse backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we encourage you to apply. If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you. About Yotpo CA: Company sponsored RRSP matching. 100% coverage of additional benefits programme. Equity in options. Individualized career development, rewards and recognition. Wellness and philanthropic programming and events. We are working in a hybrid model, typically in office four days per week. Base salary $105,000- 120,000 In addition to base salary, this role includes a variable compensation component. Base salary ranges are determined by multiple factors unique to each candidate, includi