Revenue Operations Specialist

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! The Revenue Operations team is seeking an operational all-star to serve as a key bridge across our Go-To-Market teams, including Sales, Success, Marketing, and Enablement. This role will play a critical part in driving cross-functional initiatives from inception to completion by identifying both short- and long-term improvements to our revenue operations processes. If you’re excited to grow your impact through data, systems, and strategy—and see that impact daily—this role is for you. What you’ll do: Drive operational excellence across GTM functions by analyzing performance, identifying inefficiencies, and implementing scalable process improvements. Partner with cross-functional stakeholders (Sales, Marketing, Customer Success, Enablement) to design and optimize solutions that support business growth. Build and maintain Salesforce configurations, including flows, validation rules, assignment logic, and other system enhancements within the broader Salesforce ecosystem. Support and implement new business requirements tied to GTM initiatives, ensuring alignment with operational goals and KPIs. Manage and improve data integrity within Salesforce, including aligning data definitions, reporting logic, and governance standards. Identify and implement AI-powered automation opportunities across GTM workflows to drive measurable operational efficiency. Build and maintain reports and dashboards to deliver actionable insights across revenue teams; leverage BI tools where applicable. Analyze data across the customer lifecycle to identify opportunities to improve go-to-market strategies and productivity metrics. Troubleshoot system issues and support day-to-day operational requests via JIRA or similar ticketing systems. Create and maintain technical and process documentation for new and existing workflows and system enhancements. Participate in agile processes, including backlog refinement and prioritization of operational work. Who you are: Bachelor’s degree in Business Administration or a related field. 2–4 years of experience in revenue operations, sales operations, marketing operations, or general business operations (SaaS experience preferred). Salesforce experience required (1–2 years of administration experience preferred); Salesforce Administrator certification preferred, with additional certifications a plus. Strong analytical and problem-solving skills with experience using data to drive decisions and process improvements. Experience building reports and dashboards; familiarity with BI tools (e.g., Tableau) is a plus. Hands-on experience evaluating and applying AI tools to streamline revenue operations workflows and surface actionable insights. Proficiency in Excel; experience with SQL and/or SOQL is a plus. Strong understanding of go-to-market processes, sales metrics, and customer lifecycle management. Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment. Strong communication and interpersonal skills, with the ability to translate business needs into technical solutions. Experience creating technical and process documentation to support operational scalability. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation