Staff Site Reliability Engineer

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ . Role Overview The Staff Site Reliability Engineer, Infrastructure role is building a high-scale infrastructure team responsible for owning environments with thousands of nodes. Candidates must have experience operating at this scale and leading infrastructure through significant transformation—especially moving from monoliths to scalable microservices and platform/API architectures. Our current team is shifting from reactive support to proactive engineering. Our product demands reliability and we need someone who understands what that truly means. You’ll help unify a complex infrastructure stack, build systems that guide application teams toward best practices, and drive cross-functional efforts across product, app, and integration teams. If you've led large-scale growth, know how to turn infrastructure chaos into scalable systems, and can show others what "good" looks like—we want to talk. The position will work from our Mountain View, CA office five days per week. Responsibilities Execute on the transformation from monolith to scalable microservices (API/Platform focus). Drive initiatives to continually improve reliability, with a deep understanding of the implications of each “9.” Architect systems and write code that enables application teams to adopt best practices by default—not by instruction. Integrate and unify diverse infrastructure components into a cohesive, scalable platform within a massive tech stack. Design observability, reliability, and CI/CD frameworks to support growth and operational excellence at scale. Collaborate cross-functionally with product, application, and integration teams to align infrastructure direction with business goals. Provide technical leadership to shift the team from reactive support to a proactive, strategic function. Mentor and guide a team of 6 engineers while shaping the direction of infrastructure engineering. Minimum Qualifications Bachelor's degree in Computer Science or related field of study. At least 10 years of hands-on coding experience in building internal platforms/tools to support developer experience and operational best practices. At least 5 years of experience in cloud platforms—GCP preferred, AWS acceptable; cloud engineering background required. Preferred Qualifications Proven experience scaling infrastructure in environments with many thousands of nodes. Track record of leading architectural shifts from monolithic systems to microservices in large-scale environments. Deep knowledge of reliability engineering and high-availability systems; able to articulate the impact of increasing the number of 9s. Strong understanding of first-party infrastructure integration and unifying disparate systems. Familiarity with observability, CI/CD tooling, and infrastructure automation. Experience at large-scale tech companies (Google, Meta, Amazon, etc.) or equivalent environments highly preferred. Strong cross-functional collaboration skills and the ability to drive infrastructure alignment across engineering orgs. The annual b