Program Manager, Process Excellence & Standards

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. As we grow, the integrity of our operational standards is what separates consistent performance from operational risk. This role is at the center of that. Reporting to the Director of Field Operations, Flexdrive is seeking a Program Manager, Process Excellence & Standards to own the full lifecycle of our operational process library — from governance and version control to field validation and continuous improvement. This is an individual contributor role with significant cross-functional reach, operating with considerable autonomy to define how Flexdrive manages, audits, and evolves its standards as the business scales. Flexdrive has built more than 100 operational process standards to support our AV depot operations — covering everything from vehicle handling and safety protocols to partner compliance requirements. This role exists to make sure those standards are living documents: accurate, adhered to in the field, responsive to feedback, and ready to support future AV partners as we grow. You will own the program that keeps our operations honest, consistent, and scalable. Responsibilities: Process Standards Ownership & Governance Document Library Management: Own the full library of Flexdrive operational process standards — maintaining version control, ensuring document accuracy, and establishing governance practices that keep the library organized, accessible, and audit-ready at all times. Audit & Validation Cycles: Design and execute regular audit cycles to validate that process standards reflect current operational reality. Identify gaps between documented standards and actual field execution, and drive resolution through structured updates and approval workflows. Version Control & Change Management: Manage the end-to-end lifecycle of process changes — from intake and review through approval, publication, and field communication — ensuring that updates are traceable, deliberate, and consistently implemented across all markets. Standards Integrity: Ensure all process documentation meets Flexdrive's quality standards and partner compliance requirements. Maintain clear ownership assignments for each standard and ensure accountability for adherence is embedded at the right level of the organization. Field Adherence & Continuous Improvement Field Execution Monitoring: Partner with cross functional partners and field teams to assess whether process standards are being executed as written — surfacing adherence gaps, identifying root causes, and translating findings into targeted improvements. Feedback Loop Management: Build and maintain a structured feedback system that captures input from field teams, partners, and safety stakeholders when processes are unclear, outdated, or need to evolve. Ensure feedback is prioritized, tracked, and acted on in a timely manner. Continuous Improvement Program: Lead retrospectives and post-mortems on process failures or near-misses — using data and field insights to drive meaningful improvements. Own the full CAPA (Corrective and Preventive Action) lifecycle — from root cause identification through corrective action assignment, implementation tracking, and closure validation. Embed a culture of continuous improvement across the operations team by making it easy to identify, escalate, and resolve process gaps. Performance Metrics & Reporting: Define clear success metrics for process adherence and standards health. Build and maintain reporti