Senior Manager, AV Field Operations

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. Our Nashville depot is the first proof point in a multi-market expansion, and we're building the leadership team to sustain and scale it. Reporting to the Director, Field Operations, Flexdrive is seeking a Senior Manager, AV Operations to lead a portfolio of AV markets. This role sits between the Director and the Operations Managers — translating strategic direction into field execution, developing the Operations Manager layer, and ensuring operational performance is consistent, safe, and scalable across markets. This is a role for a senior operational leader who leads from the front — running a multi-market program with precision, holding a high bar across a team of managers, and owning the AV Partner relationship at a program level. The operational framework, safety programs, and partner protocols are established, and this leader's first job is executing within them at a high standard. As we scale, this role will also take on program-building scope — translating operational experience into repeatable systems and supporting new market readiness. You will be accountable for fleet readiness, team performance, safety compliance, and the operational health of every market in your portfolio. Responsibilities: Multi-Market Operational Leadership Portfolio Performance Ownership: Deliver consistent fleet readiness and demand targets across a portfolio of markets — holding Operations Managers accountable to outcomes, aligning team execution to organizational goals, and acting quickly to close performance gaps before they compound. Operational Standards & Consistency: Drive adherence to established SOPs, safety standards, and partner compliance requirements across all markets — ensuring consistent, high-quality execution and elevating performance through your Operations Manager team. Safety-First Leadership: Set and model a non-negotiable safety standard across all markets. Ensure incident response protocols are executed correctly at every site, escalations are handled with rigor, and safety documentation meets partner and regulatory requirements. Operational Continuity: Sustain 24/7 operational continuity across markets — identifying systemic risks before they become outages, ensuring Operations Managers have the resources and clarity to perform, and maintaining alignment between field execution and broader organizational objectives. People Leadership & Team Development Team Development & Accountability: Develop and lead a team of Operations Managers — setting shared OKRs, providing regular coaching and feedback, and building the management depth needed to sustain high performance and drive continuous improvement across the portfolio. Workforce Capability & Culture: Foster a high-performing, safety-first culture across all markets — ensuring teams are fully trained, certified, and equipped for success. Champion continuous learning and create consistent opportunities for career development at every level of the team. Talent Pipeline & Org Readiness: Identify and develop high-potential talent within the workforce, ensuring each market maintains a strong internal pipeline. Partner with the Director on hiring, org structure, and leadership readiness as the portfolio evolves. Partner & Stakeholder Collaboration AV Partner Program-Level Relationship: Own the AV Partner relationship at a program level — representing Flexdrive's operational performance in partner reviews, serving as the