Senior Technical Writer

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Role overview We’re looking for a Senior Technical Writer to own day-to-day documentation for: Identity for AI use cases (agentic AI, token exchange, safe orchestration, and real‑world implementation patterns), and PingAM and Advanced Identity Cloud (AIC) journey/nodes documentation , including admin and developer-focused guidance. You’ll be deeply hands-on with the products, writing clear, implementation-focused docs that help architects, developers, and admins design secure, AI-aware identity journeys. You’ll partner closely with Product, Engineering, Architecture, and Developer Experience, and you’ll help shape patterns and standards other writers can reuse in this space. What you’ll do Plan and deliver high-quality docs Contribute to the creation and maintenance of documentation for Identity for AI scenarios and PingAM/AIC journeys and nodes (what they do, how to configure them, when to use them, and how they behave in real flows). Write a mix of content types: concepts, configuration guides, end-to-end tutorials, troubleshooting topics, and reference content that connects APIs, nodes, and policies. Develop and test practical examples—sample flows, configuration snippets, diagrams—that show how to combine nodes, policies, APIs, and SDKs to solve real customer problems. Turn complex topics into usable guidance Translate advanced identity topics—OAuth/OIDC, token exchange, journey orchestration, risk evaluation, modern auth patterns, and AI-agent architectures—into approachable content for architects and experienced developers. Work directly in the products and flows (PingAM, AIC journeys, Identity for AI examples) to validate behavior and ensure docs reflect reality, not just specs. Proactively identify confusing areas in the UX, call out risks or edge cases, and document recommended patterns rather than just options. Collaborate across product, engineering, and docs Partner with Product Management, Engineering, and Architecture to understand roadmaps, refine feature designs, and surface doc requirements early. Participate in planning, backlog triage, and sprint activities to stay ahead of upcoming changes that affect journeys, nodes, and AI-related use cases. Work with other writers and editors to align on style, terminology, and reusable patterns for journey/node documentation and AI-focused content. Contribute to Docs-as-Code workflows Author content in our AsciiDoc/Antora, Git/GitHub-based toolchain, using branches, pull requests, and reviews to publish changes. Help keep builds clean by catching broken links, structural issues, and formatting problems before they reach production. Share tips, scripts, or small automation ideas that improve the consistency and efficiency of our documentation pipeline. What we’re looking for Required Technical writing experience, including substan