Senior Courseware Developer

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Courseware Developer to join our team in a remote or hybrid capacity (3 days/week in Bangalore), reporting to the Manager, Technical Courseware Development in Product Management. In this role, you’ll design and develop end-to-end learning experiences that turn cutting-edge Zscaler cybersecurity capabilities into persona- and task-based training that drives on-the-job performance. You’ll create and evolve a blended curriculum across Instructor-Led Training (ILT), role and task-based hands-on labs, interactive eLearning, assessments, and ensuring learners can confidently apply skills in real scenarios. What you’ll do (Role Expectations) Drive discovery with SMEs to capture real job workflows, define learner personas, and translate findings into performance-based course architectures, measurable objectives, and detailed design/storyboards Create and govern instructor-ready decks and facilitation materials that communicate a clear technical story, include teach/ask/do moments, and improve instructor consistency and delivery quality Design and build highly engaging, interactive eLearning at scale—scenario-driven, activity-rich, and modular—while applying strong UX, accessibility, and reusability standards across learning components Design lab journeys that mirror real-world tasks, validate labs/demos end-to-end in the product, troubleshoot complex issues, and partner with lab/platform stakeholders to ensure stability, fidelity, and repeatability Define the assessment approach for the program and develop objective-mapped items, including scenario/task-based questions and performance checks; validate quality (coverage, difficulty, clarity) and continuously improve using learner/instructor feedback Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedba