Senior Business Systems Analyst

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role : We are looking for a Senior Business System Analyst to join our IT Business Apps team. This is a hybrid role based in Zscaler office location in Bangalore/Mohali reporting to Senior Manager IT Business Systems team. In this role, you will leverage your deep expertise in business processes, technical knowledge, and project management skills to implement scalable and impactful solutions that improve workflows and accelerate decision-making across the organization. While supporting marketing operations, your scope will extend to broader IT systems, establishing a critical link between complex business strategies and reliable technical execution. What you’ll do (Role Expectations) Business Analysis -Requirements gathering, Discovery meetings, building BRD Data Analysis & Reporting User stories, Grooming, QA Project Management Who You Are (Success Profile) You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) 6+ years of experience with an in-depth understanding of marketing technology stacks, Salesforce CRM, data enrichment, integrations, and reporting & insights. Proven expertise in implementing and managing enterprise business systems (such as CRM, and data platforms) across diverse departments. Strong analytical skills with a track record of investigating complex technical issues and designing scalable solutions that drive measurable process improvements. Advanced command of SQL for cross-system data analysis. Proven experience using reporting tools like Salesforce to translate complex data sets into actionable business stories. Direct experience w