Channel Sales Support Agent (Reseller)

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. About the role The Channel Sales Support Agent is the operational backbone for our reseller sales motion supporting both resellers and the partnership management team. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across the US and Canada. This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success. Who you are: You're someone who: Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people Takes ownership – When you pick up a problem, you see it through to resolution Shows up consistently – Your team knows they can count on you, every time Takes initiative – You spot issues before they're escalated and act without being asked Understands partnership – When your contractors win, you win Brings positive energy – You're professional, approachable, and a pleasure to work with What you'll be doing: Support & relationship building Act as the main point of contact for US and Canadian partnership teams, responding to inquiries within agreed SLA timeframes Build and maintain strong working relationships with resellers and sales teams Provide product knowledge, pricing information, sales collateral, and technical guidance Coordination & problem-solving Work with internal teams across the business to resolve sales inefficiencies and remove blockers Identify recurring problems and partner with management to implement lasting solutions Provide phone and face-to-face support when needed Operations & administration Maintain and update sales documentation, playbooks, and resource libraries Process commission calculations for US and CA sales teams in coordination with finance Keep systems and information current so teams always have what they need Your experience Required: 1–2 years in sales support, channel management, technical support/implementation, or customer service Experience with CRM systems (Salesforce, HubSpot, or similar) Proficiency in Google Workspace and AI tools Familiarity with B2B sales processes and sales cycle management Basic understanding of sales reporting and analytics Preferred: Experience working with self-employed contractors, distributors, sellers, or channel partners Work environment & conditions Location: Remote-first (office optional) Hours: Full-time, Monday–Friday, 9:00 AM – 5:30 PM (flexibility may be required) Travel: Minimal (occasional attendance at sales meetings, training sessions, and reseller events) Equipment: Computer, headset, and necessary software prov