Regulatory Program Manager, Automation & Intelligence

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role As Block has scaled, so has the complexity of our regulatory environment. The Settlements and Supervision Operating Model (SSOM) - is Block's centralised governance and execution engine for managing our most critical regulatory commitments. SSOM exists to bring rigour, consistency, and accountability to how Block engages with regulators, auditors, consultants, and partners across a range of high-priority regulatory matters.. SSOM is led by a lean, fully dedicated cross-functional core team drawn from Compliance, Legal, BizOps, Data Science, and Finance. We move fast, operate with precision, and are deeply committed to getting this right for Block, our customers, and our regulators. Check out our locations, benefits, and more at block.xyz/careers The Opportunity This is not a typical program management role. As a SSOM Program Manager, you'll be the driving force behind how Block uses intelligent tooling, automation, and AI to execute one of its most complex and consequential programs. You'll identify where AI and automation can eliminate manual effort, reduce risk, improve tracking accuracy, and accelerate remediation - and then you'll build it, champion it, and embed it into how the SSOM and its partners operate every day. You'll partner with Compliance, Legal, Data Science, BizOps, Customer Support and Engineering to bring AI-powered workflows to a high-stakes, high-scrutiny environment. You'll be the person who makes the complex feel manageable, and the possible feel inevitable. We're looking for someone who deeply understands both the gravity of regulatory execution and the transformative potential of AI — and who can bridge those two worlds with credibility, rigour, and genuine enthusiasm. You will: Champion AI & Automation Adoption: Act as the primary evangelist for AI and automation tools within the SSOM Core Team and across the broader Matrix Team - running demos, enablement sessions, and hands-on workshops that build genuine capability and enthusiasm in a regulatory program context. Identify & Build Automation Opportunities: Proactively map SSOM workflows end-to-end to identify high-impact automation opportunities - from requirements tracking and remediation pipeline management to regulatory reporting, escalation workflows, and document generation. Own the AI & Automation Roadmap: Partner with SSOM leadership and BizOps to define, prioritise, and deliver a rolling roadmap of AI-powered initiatives that measurably improve the speed, accuracy, and consistency of SSOM execution. Drive Tool Optimisation: Oversee the adoption and continuous improvement of program management tooling - ensuring automation, AI-assisted insights, and workflow enhancements are embedded into how the SSOM executes against regulatory commitments. Translate AI for a Regulatory Audience: Bridge the gap between technical capability and regulatory program reality - communicating the value of AI tools in plain language, with clear use cases, risk considerations, and practical guidance tailored to Compliance, Legal, and BizOps stakeholders. Build Scalable