Program Manager, Bank Partnerships Marketing

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role We're looking for a program owner to help manage the end-to-end Bank Partnerships Marketing Collateral Review program. Sitting within the Issuing team and reporting to the Bank Partnerships Marketing and Oversight Lead, you will support the process that moves marketing and collateral materials from internal conception through bank partner review and approval. You'll drive continuous improvement across tooling, workflow, and partner engagement—proactively building solutions (including AI-enabled ones) that reduce cycle time, improve quality, and scale with Block's growth. You Will Support the Bank Partnerships Marketing Collateral Review program end-to-end: coordinate submissions, clarify requirements, negotiate timelines, and facilitate bank approvals. Support partner engagement with banks and networks: Build and maintain relationships with partner account managers; stay current on partner marketing guidelines and feedback trends; translate partner input into clear guidance for internal stakeholder review. Enable cross-functional alignment to speed approvals: Work closely with Marketing, Creative, Product, Engineering, Legal, Compliance, Risk, Operations, and Brand to translate bank and network feedback and approval conditions into internal review-ready guidance streamlining internal alignment and accelerating bank approvals. Proactively improve the system: Identify bottlenecks and failure modes; propose and implement changes to workflows, roles, and tools. Run pilots/experiments, quantify impact, and scale successful approaches. Support audit readiness: Maintain accurate records of submissions, approvals, versions, and rationales; ensure processes meet partner, network, and internal policy standards. Communicate with clarity: Provide concise, action-oriented updates to stakeholders; escalate risks early with data-backed options and recommendations. Apply AI for efficiency and quality: Use AI/LLM-powered triage, policy checks, drafting/redlining suggestions, metadata extraction, and automated routing to reduce cycle time and improve submission quality. You Have Bachelor's degree and minimum of 5 years of program or product operations management in FinTech, issuing, banking, or regulated industries, with direct experience shepherding materials through bank or partner approvals. Ability to manage multiple concurrent initiatives with competing timelines and priorities. Strong program management skills with experience delivering complex initiatives on time. Grasp of bank/network marketing and brand guidelines and the broader regulatory landscape for consumer communications in financial services. Experience designing and improving scalable workflows and governance (intake, SLAs, approval matrices, playbooks) and implementing tooling (e.g., workflow/orchestration, ticketing, documentation). Stakeholder management and communication skills; can influence without authority across internal and external partners. Practical experience applying AI/automation to business processes (e.g., LLM-assisted review, classification, templating, or rules engines) with measurable impact. A builder's mindset—comfortable with ambiguity, rapid iteration, and hands-on execution. Familiarity with card network guidelines and partner-specific collateral requirements. Background in change management or process excellence.