Software Engineering Manager - Sustaining Engineering

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Engineering Manager for Sustaining Engineering passionate about open source software, Linux and cloud computing. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu. Sustaining Engineering is a business critical team that continuously improves various open source software by resolving software defects reported by customers. Software stack includes everything from the kernel all the way up to the user space applications and IaaS platforms. This position leads one of our regional teams and is one of several managers, who report directly to the global Director of Sustaining Engineering. Our customers build large-scale mission critical infrastructure and application solutions on Ubuntu and open source from Canonical. While not actively developing products, Sustaining Engineering, as part of Support Engineering, solves problems for the customer and for the benefit of the wider Open Source community. This team is well staffed with experts in every time zone and, while the work can be challenging sometimes, the team is resourced to ensure a good work-life balance and ongoing development of each team member. As an engineering manager in the Sustaining Engineering team, your primary responsibility is to the people you support: ensuring that they are growing as engineers, making valuable contributions, and generally having a great experience at Canonical. Technical leadership and a solid background in software development are a must, so that you are able to help your team members grow professionally. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution. Location: This is a globally remote role, unless specified otherwise. The role entails Manage and lead a distributed team of engineers Hire, coach, mentor, provide feedback and career development guidance to your team Manage & measure key performance indicators (KPIs), and training Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS Demonstrate the very best of Canonical in customer interactions Set and manage expectations with other engineering teams, senior management, and external stakeholders Advocate and advance modern software development practices Grow a healthy, collaborative engineering culture in line with the company value Collaborate with other teams in the organisation Work from home with global travel up to 10% for internal and external events What we are looking for in you Professional software delivery experience using C, C++, Go, Python, or similar You are knowledgeable and passionate about software development Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes Experience with version control systems such as git Experience with debugging tools such as gdb, crash or other Demonstrated strong commitment to testing methodologies and maintainable code quality Excellent communication skills in the English language, both verbal and written Experience