Renewals Representative

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Abous us: We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity: We believe that keeping our existing customers is as equally meaningful as gaining new ones. We advocate the principle of a virtuous cycle of customer success and improved revenue performance. As a Renewal Representative, you will be responsible for ensuring that our customers are renewing their subscriptions on time with desired outcomes aligned to company KPIs. You will work closely with our sales and customer adoption teams to identify opportunities for renewal and expansion within our existing customer base. This role requires a deep understanding of our software and the industry, as well as excellent communication and relationship-building skills. What you'll do: Own the Renewal Lifecycle: Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams. Drive Account Growth: Focus on client retention and revenue expansion within your assigned book of business. Cross-Functional Collaboration: Work closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base. Support Strategic Initiatives: Collaborate with cross-functional teams to develop and implement customer retention and expansion initiatives. Optimize the Customer Journey: Analyze renewal data and customer feedback to identify areas for improvement in the renewal process and customer experience. This role requires: 7+ years experience in sales, renewing contracts or customer success Demonstrated success in driving the renewals process, with a proven track record of achieving high renewal rates and revenue retention Strong understanding of the underlying drivers of business success across industry sectors Excellent communication and relationship-building skills, with the ability to work effectively with both internal and external stakeholders Proven ability to work collaboratively with cross-functional teams to achieve shared goals Strong verbal and written communication skills Strong analytical skills and experience working with data to inform strategy and decision-making Please note that visa sponsorship is not available for this position. #LI-TP1 Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com . We believe in empowering all Relics to achiev