Associate System Engineer CoE

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. As an Associate Systems Engineer on the APJ team, this position allows you to use your English skills and gain engineering experience in a global business field, primarily in Japan. You play a key role in supporting the SE organization through activities that drive customer adoption and manage the lifecycle of a customer’s fleet of products and solutions. This position reports to a Senior Manager based in India. SHOULD YOU ACCEPT THIS CHALLENGE, YOU WILL… Assist internal teams with configuration validation in support of sales opportunities Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations Be involved in the Account Planning process as part of a larger team Assist with solution designs and take point on simple designs Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions Work with established programs and sizing tools to support customer pursuits Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management Supports both pre-sales and post-sales activities, optimizing customer engagement and satisfaction Drive technical account management to ensure seamless implementation and ongoing support of Everpure solutions, fostering strong customer relationships WHAT YOU’LL NEED TO BRING TO THIS ROLE... Please note that Native Japanese language skills are required for this role BS in CS, EE or other technical degree and/or equivalent experience 3 to 4 years of experience (technology industry preferred) Strong phone presence and experience in a high-volume customer interaction environment Conscientious attitude and dependability, strengths in teamwork and communication Confident, articulate and professional speaking abilities, and a strong ability to listen Ability to collect data, identify problems, establish facts and draw valid conclusions Preparation and delivery of technical product and architecture presentations Passion for technology and aptitude to learn new technologies Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations Demonstrated listening, written communication and product presentation skills Ability to handle multiple tasks and projects, in real-time scenarios Apply critical thinking techniques to work through customer situations and interactions Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred Salesforce.com experience helpful Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful Conversational English skills are necessary to be successful in this position #LI-ONSITE WHAT YOU CAN EXPECT FROM US: Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, includ