Customer Success Strategy & Operations Manager

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Customer Success Strategy & Operations Manager , you will bridge the gap between high-level vision and operational reality. You’ll lead high-stakes, cross-functional initiatives that scale the Everpure Platform and redefine how we deliver value to our global customers. By partnering directly with leadership, you will transform ambiguity into actionable frameworks, ensuring our most critical priorities achieve measurable business impact. WHAT YOU'LL DO Drive Strategic Execution: Partner with Customer Success leadership to translate annual priorities into executable roadmaps, ensuring organizational alignment and the delivery of key business outcomes. Lead Complex Initiatives : Own and drive high-impact, cross-functional initiatives—from initial scoping to global adoption—focused on scaling operations and enhancing the customer lifecycle across the Everpure ecosystem. Architect Business Rhythms : Design and manage the operational "heartbeat" of the organization, including QBRs and planning cycles, to facilitate data-driven decision-making and executive transparency. Scale Operational Excellence: Identify friction points in current workflows and introduce scalable processes, tools, and change management frameworks that increase team velocity without adding unnecessary overhead. Influence Cross-Functional Outcomes : Act as the primary connective tissue between Customer Success, Product, and Sales to drive shared KPIs and ensure a unified experience for our customers. WHAT YOU BRING Experience: 7+ years experience in program management, business operations, or strategy— ideally in Customer Success or SaaS Track Record: Leading complex, cross-functional initiatives from idea to measurable impact Strategic Program Leadership: Proven expertise in leading large-scale, cross-functional business initiatives within a SaaS or high-growth technology environment, with a focus on turning complex problems into structured solutions. Operational & Change Management Expertise: Strong foundation in program management methodologies and change management principles (such as PROSCI) used to drive the adoption of new operating models or organizational behaviors. Executive Influence & Communication: Exceptional ability to synthesize complex data into clear recommendations for senior leaders, facilitating alignment across diverse global stakeholders. Adaptability in Ambiguity: A results-driven mindset with the ability to build frameworks from scratch and manage multiple competing priorities in a fast-paced, evolving landscape. Location: We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $153,000 — $230,000 USD WHAT YOU CAN EXPECT FROM US: Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Gre