Japan IT Support Specialist

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. The Role: The Japan IT Specialist based in our Tokyo office, responsible for managing all HelpDesk activities to ensure an optimal experience for our users in Japan. In addition to supporting the Tokyo office, this position remotely manages the Everpure Nagoya and Osaka offices, visiting those locations only when necessary. Ability to speak both English (conversational level is acceptable) Native Japanese is required for the scope of work. What You Will Be Doing: The candidate brings years of experience to the table to organize and help promote future scalability throughout the organization.This key role will be the point of contact to address and resolve service incidents and requests raised by the users primarily in Japan, in line with the Service Desk objectives and therefore to satisfy the communication needs of the IT staff and the employees of the organization. We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. Responsibilities: Provide tier 1 hardware and software support for local and remote Mac OS X and Microsoft Windows users in Japan Shipment as well as provision/installation of IT equipment such as Monitors, laptops, cables and peripherals at desks Provision new laptops, set up workspaces, and handle on-boarding orientation for new hires. Source and manage inventory for our Japan offices(Tokyo & Osaka) Support telecommunications, Audio Visual and digital signage technologies such as VoIP phones, Zoom, Logitech conferencing devices etc. Provide desk-side support for our Japan office employees Assist in developing and documenting standards and procedures for Japan end-user support. Provide base-level systems and network support in conjunction with our Server and Network teams. Experience: Min 3 years’ IT Help Desk or desktop support experience AD/Okta account creation/maintenance experience Experience administering and working with common cloud-based enterprise solutions (e.g., Gmail, GDrive, Slack,, Zscaler, Crowdstrike etc.) Basic knowledge of endpoint security and management Audio Visual Support experience(Zoom, Neatboards, Logitech TapIP, scheduler) IT Hardware asset management experience(Procurement, Shipment, stock mgmt, material inward/outward movement) Mac OS X and Windows 10/11 support experience Mobile device support experience (preferably iOS/Android) Good with the following processes: New hire on-boarding and Leavers Off-boarding GSuite, Okta, JAMF and Airwatch (Workspace One) administration experience is a plus Tech Certifications, ITIL foundation cert is desirable Ability to speak both in English (Conversational level is acceptable) and Japanese languages fluently is a must. Desired additional Skills: Excellent communication skills, ability to handle users and leaders at all levels - L2 Logical thinking and Decision making - L2 Negotiation Skills - L1 Presentation Skills - L1 Escalation Management - L2 Incident Triage - L1 Major Incident Management - L1 Service Request fulfillment - L1 Knowledge(KB) Articles creation in ServiceNow - L1 #LI-ONSITE (Tokyo) WHAT YOU CAN EXPECT FROM US: Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! Team : We build each other up a