Sr. Manager, Technical Delivery - AI & Machine Learning

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake Services Delivery is the implementation and strategy expert for the Snowflake platform. We engage with customers at all phases of the customer journey to optimize, accelerate, and achieve business outcomes. Our teams of Solutions Architects demonstrate technical leadership every day by writing code, constructing solution architectures, and guiding customers through decision paths to achieve impactful outcomes. We advise everyone from developers to senior executives on how best to utilize Snowflake to make their business successful. The Senior Manager, Technical Delivery role is a unique opportunity to leverage your technical expertise while leading a team of Solutions Architects and Consultants. Our Senior Managers, Technical Delivery are accomplished architects who leverage their technical acumen and project delivery skills to ensure the success of our projects and customers. This is a hybrid opportunity with an expectation of three days in office. AS A SNOWFLAKE SERVICES DELIVERY SENIOR MANAGER, TECHNICAL DELIVERY AI/ML, YOU WILL: - Manage a team of AI/ML Solutions Architects and Consultants, providing oversight of their contributions to ensure the highest quality in all aspects of project delivery. - Mentor a team of Solutions Architects and Consultants, identifying strengths and growth opportunities for your team and fostering a culture of continuous learning and excellence. - Be a thought leader and stay abreast of the latest advancements in AI/ML research, tools, and industry trends, building a strategy for Services Delivery. - Leverage your own technical expertise to assess the quality and value of your team’s contributions. - Act as the first level of escalation management for any delivery concerns related to your team. - Recruit, hire, and prepare future team members for success in their projects. - Work with product and services sales teams to close growth opportunities and ensure effective execution of account and organization strategies. - Facilitate knowledge sharing and cross-team learning to ensure we are making each other the best. - Work with other organizational leaders to influence our go-to-market strategies, leading initiatives and improvements where necessary. - Maintain a 70% utilization target, owning your own strategic projects and acting in a billable oversight role where needed. IDEAL CANDIDATE WILL HAVE: - A university degree in computer science, data science, engineering, mathematics, or a related field, or equivalent experience. - Minimum 10 years of experience working with customers in a pre-sales or post-sales technical role. - Minimum 5 years of people management experience, including experience mentoring, coaching, and developing teams. - Minimum 5 years of experience selling or positioning services, including scoping large projects and developing delivery estimates and proposals. - AI/ML experience across traditional machine learning, including supervised and unsupervised learning, data science, and GenAI, including deep learning, LLMs, RAG, agentic AI, and open-source frameworks. - Demonstrable experience leading the full lifecycle of AI/ML projects from ideation to production. - Extensive hands-on experience with Python, including open-source AI/ML libraries, and SQL. - Outstanding skills