Senior Director, Services Delivery ANZ

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Director, Services Delivery for our ANZ team. This role will lead the Services Delivery practice across Australia and New Zealand, shaping how our customers adopt, scale, and realise value from the Snowflake AI Data Cloud. Reporting into APJ Services Delivery leadership, you will own the ANZ practice strategy, delivery excellence, and commercial outcomes — building a high-performing team that drives customer success and revenue growth in one of our fastest-growing sub-regions. AS A SENIOR DIRECTOR, SERVICES DELIVERY ANZ AT SNOWFLAKE, YOU WILL: - Define and execute the ANZ Services Delivery strategy, aligned with global standards, processes, and pricing, to drive customer adoption and consumption of the Snowflake Data Cloud - Partner with ANZ Sales and Solutions Engineering leadership to shape customer success strategies that accelerate time-to-value and expand platform utilisation across the region - Own the financial performance of the ANZ Services Delivery practice — including services revenue, utilisation, and contribution to overall Snowflake consumption targets - Build and lead a diverse team of technical consultants and delivery leaders across Australia and New Zealand, fostering a culture of excellence, innovation, and customer-centricity - Define and evolve ANZ-specific service offerings, leveraging AI and emerging capabilities to scale operations and enhance customer outcomes - Cultivate and activate delivery partners who co-deliver at the same quality standard as our internal team, scaling capacity across the ANZ market - Establish delivery governance, project oversight, and repeatable methodologies that ensure consistent, high-quality customer engagements across implementation, migration, and onboarding programs - Collaborate with Product and Engineering teams to channel ANZ customer feedback into platform enhancements, and define intersection points with the Forward Deployed Engineering (FDE) model OUR IDEAL PRACTICE DIRECTOR WILL HAVE: - 12+ years in a professional services environment with a focus on data warehousing, business intelligence, cloud solutions, or AI — ideally with direct experience on Snowflake or similar cloud-native platforms - 8+ years of leadership experience, including managing and scaling services delivery teams in a high-growth environment, with demonstrated ability to meet revenue and operational targets - Deep understanding of the ANZ enterprise market, including customer buying behaviours, partner ecosystems, and regional go-to-market dynamics - Proven ability to build teams from the ground up or significantly scale existing teams, optimising for performance, engagement, and delivery quality - Strong commercial acumen — experience owning a P&L or practice financials, with a track record of growing services revenue - Executive-level communication skills with confidence presenting to C-suite stakeholders on both technical solutions and business impact - Strategic mindset with the ability to anticipate market shifts (AI, FDE models, consumption-based services) and translate them into actionable offerings - Strong program and project management discipline; project management certification preferred BONUS POINTS FOR THE FOLLOWING: - Prior experience at Snowflake or a direct compe