Collections Analyst

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging. Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. As a Credit and Collection Analyst, you will collaborate with business partners to ensure that the credit and collections process functions smoothly and efficiently. This role will be instrumental in the collections of outstanding accounts receivable and all other aspects of collections. You will be responsible for resolving customer billing issues and for reducing accounts receivable delinquency, along with other credit management functions. We are looking for a highly organized, self-motivated individual who has a proven capability of prioritizing multiple responsibilities while meeting goals and deadlines. This role will be a key contributor to an exciting, fast-paced, high growth organization. We are looking for someone with a positive attitude and a desire to help strengthen our collection process to scale with the company’s long-term goals. What You'll Do - Perform analysis of credit and collection practices and develop process improvements - Work with our internal sales team and other cross functional teams as well as outside customers to resolve credit and collection issues and assist to improve processes - Perform outbound collections tasks in a professional manner with a focus on customer service while adhering to Company Policy - Participate in and support systems improvements and focus on streamlining processes - Leverage AI-powered financial tools to predict delinquency risks and automate routine - communications, allowing you to focus on high-value negotiations - Help build for the future by identifying opportunities to automate manual workflows while ensuring - our financial practices reflect Snowflake’s core values What you'll need: - 2 - 3 years of collections and credit experience along with high-tech industry experience - Knowledge of Python & SQL is required. - A strong desire to master AI-driven financial products and machine-learning workflows - Experience of supporting Credit and Collections on a global level - Excellent communication skills, both written and verbal, and strong customer service approach - Must be self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervision - Order-to-cash business process management experience a plus - Proficiency in Microsoft suite and Google workspace - Bachelor’s degree in Accounting, Business or related field Snowflake is growing fast, and we’re scaling our team to h