Enterprise Security Trust Program Manager, Customer Trust

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Build the future of the AI Data Cloud. Join the Snowflake team. This role in our Global Security Compliance & Risk team at Snowflake will help drive customer trust across Europe, the Middle East and Africa. The Enterprise Security Trust Program Manager, will be a high-impact individual contributor who will be responsible for the complete lifecycle of multiple projects - defining scope, owning the project plan/schedule, driving deliverables, and managing multiple projects with moderate to high levels of business or technical complexity. You will interact daily with multiple cross-functional teams in IT, Business, Security and Compliance. As an Enterprise Security Trust Program Manager, you will regularly interact with leadership and ensure the smooth delivery of projects in your program portfolio. Work Location: This position is based exclusively in Germany or the United Kingdom. As an Enterprise Security Trust Program Manager, Customer Trust, you will: - Develop understanding of regulated industry compliance requirements as they apply to Snowflake. - Establish programs to manage Snowflake’s compliance posture with those regulations, including ensuring readiness, how we communicate that posture externally, and leading customer or regulator audits of the same. - Become an expert on Snowflake’s control environment, security features and best practices for customer deployment. - Respond to customer inquiries about Snowflake’s security and compliance obligations and lean into how we can enable customers and field personnel to increasingly self-serve. - Become a trusted advisor, facilitator and respond to customer and regulatory inquiries about Snowflake’s security and compliance obligations and documentation. - Participate in sales calls to discuss Snowflake's security and compliance capabilities. Our ideal Enterprise Security Trust Program Manager, Customer Trust will have: - Deep understanding of regulations, such as; EU Digital Operational Resilience Act (DORA), EU AI Act, NIS2, FCA Guidance: Operational resilience: Critical third parties to the UK financial sector and other applicable standards and requirements. - Bachelors, Masters or Diploma in Computer Science, Information Systems Management, Mathematics, Accounting/Auditing, Cybersecurity or other related fields. - 10+ years of technical audit experience in programs such as C5, Cyber Essentials Plus, PCI-DSS, SOC2, ISO certifications or IT audits based on ISAE 3402 - A detailed understanding of evaluating the design and effectiveness of IT controls, evidence collection, and experience working with auditors/regulators for these types of assessments. - Experience with Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), or other major Cloud Service Providers - Excellent interpersonal, verbal, and written communication skills with the ability to communicate compliance related concepts to a broad range of technical and non-technical stakeholders. - Ability to collaborate cross-functionally and across different time zones (PST, EST, etc.) - Experience building certification roadmaps based on regulatory requirements, compliance documentation, and ensuring that scheduled assessments are delivered on schedule. BONUS POINTS FOR EXPERIENCE WITH THE FOLLOWING - CISSP, CISM