Senior Technical Account Manager

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake’s Account 360 team is expanding! We are looking for a Senior Technical Account Manager to join our team. This role combines technical leadership and commercial engagement. As the client technical lead for assigned Snowflake customers, you'll drive workload success, provide strategic guidance, resolve complex issues, and partner with account teams to identify growth opportunities and expand customer value. AS A SENIOR TECHNICAL ACCOUNT MANAGER, YOU WILL: - Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers - Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production - Develop, manage, and implement a strategy for efficient workload consumption - Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements - Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations - Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution - Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise - Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships OUR IDEAL SENIOR TECHNICAL ACCOUNT MANAGER WILL HAVE: - B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience - Hands-on experience with Python, SQL, or Scala - 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role - 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment - Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting - Hands-on experience in database management, data engineering, and data science - Experience working within the partner ecosystem as it pertains to Snowflake solutions - Skilled in resolving complex escalations with senior customer executives - Excellent verbal, written, communication, and receptive listening skills - High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams - Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients - Excellent team player able to work with virtual and global cross-functional teams NICE TO HAVE: - Firsthand Snowflake product experience is preferred. - Snowflake, AWS, GCP, or Azure Cloud Certification(s) preferred - Snowflake SnowPro Advanced Certification is preferred Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovati