Lead, Account Management (North America), Strava for Business

ABOUT STRAVA Strava is the app for active people. With over 180 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, Strava’s got you covered. Find your crew, crush your goals, and make every effort count. Start your journey https://www.strava.com/subscription with Strava today. Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. The Strava for Business team partners with the world’s leading brands and agencies to inspire active communities and connect with athletes in meaningful ways. Our sponsorship solutions offer an innovative alternative to traditional advertising — rooted in motivation, community, and real-world impact. We're looking for an Account Management Lead to develop the Account Management function and team in North America. This is a foundational leadership role responsible for defining what great looks like for Account Management at Strava — establishing the standards, frameworks, and ways of working that will shape the function long-term. Whilst your day-to-day focus is North America, this role carries global scope: you will own the AM function's standards, playbooks, and best practices across all regions, working closely with the regional AM lead in EMEA to ensure consistency, shared learning, and a globally cohesive approach to partner retention and expansion. This is a player-coach role: you'll lead the team while continuing to manage a portfolio of strategic partners yourself, driving partner success, revenue growth, and long-term value across Strava's brand partnerships. Reporting directly to the regional commercial Director, you’ll work closely with commercial leadership across regions to evolve and scale this critical function, including shaping its future structure as the business grows. We follow a flexible hybrid model that translates to more than half of your time on-site in our SF or NYC office — three days per week. WHAT YOU’LL DO: Lead & Develop the Team - Directly manage and coach a team of NAM-based Account Managers, setting clear performance expectations and providing hands-on coaching support - Translate your own client instincts into repeatable, teachable practices that raise the ceiling for the whole team - Build a high-performing, growth-oriented culture focused on retention and expansion as a first-class commercial responsibility Player-Coach Leadership - Stay close to the work by managing a portfolio of strategic NAM partners directly - Partner closely with Client Partners to drive renewals, growth, and long-term client success - Use your proximity to client work to continuously inform and sharpen team development and AM strategy Drive Revenue & Client Success - Own revenue performance across the NAM AM portfolio, with accountability for and specific focus on retention and expansion outcomes - Strengthen client relationships and ensure consistent, high-quality campaign delivery across the region - Partner cross-functionally with Sales, Creative, Operations and Product to deliver for partners WHAT YOU’LL BRING TO THE TEAM: - 8+ years of experience in account management, partnerships, media sales, or digital marketing — including experience at a senior or lead level - Proven people leader with experience managing and developing Account Management or Customer Success teams - Strong commercial acumen with a deep understanding of advertising, partnerships, or platform-based sales models - Consultative approach to client relationships, with a track record of building trust and driving retention and growth within existing accounts - Comfortable operating in ambiguity — able to create structure and clarity where little exists - Track record of translating personal client instincts into repeatable, teachable practices that elevate a wider team - Experience