Senior Manager, Platform, Lifecycle, & Troubleshooting

WHO WE ARE Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. Vultr Cares - 100% company-paid insurance premiums for employee medical, dental and vision plans. - 401(k) plan that matches 100% up to 4%, with immediate vesting - Professional Development Reimbursement of $2,500 each year - 11 Holidays + Paid Time Off Accrual + Rollover Plan - Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year - $500 stipend for remote office setup in first year + $400 each following year - Internet reimbursement up to $75 per month - Gym membership reimbursement up to $50 per month - Company paid Wellable subscription Join Vultr We are seeking a highly skilled and experienced Platform & Lifecycle Team Manager to drive deep technical troubleshooting and lifecycle excellence across our expanding server fleet. The ideal candidate is a technical leader with strong Linux/platform expertise and a passion for solving complex issues in high-performance cloud environments (GPU, storage, RDMA, etc.). This is a highly visible role in a high-growth technology company, which will require both hands-on engineering depth and team leadership. This is your opportunity to join our fast-growing team and leave your mark on Vultr and the future of Cloud Infrastructure. You will lead the team responsible for keeping thousands of production servers running reliably, owning complex platform troubleshooting, large-scale migrations (including OS/distribution changes), and post-onboard lifecycle — directly contributing to Vultr’s uptime, performance leadership in GPUs and bare metal, and ability to support demanding AI and enterprise workloads. Key Responsibilities - Lead the Platform, Lifecycle & Troubleshooting team in resolving complex incidents and platform issues. - Own server repurposing, migrations (e.g., OS/distribution upgrades), and deeper lifecycle management. - Perform and guide advanced troubleshooting for RDMA links, GPU, storage, and server-side networking. - Validate firmware choices and handle complex/ongoing firmware updates. - Provide 24/7 on-call leadership and drive incident response improvements. - Develop runbooks, automation, and self-healing processes to reduce toil and improve MTTR. - Collaborate closely with Hardware and Onboarding teams on handoffs and mixed tickets. - Partner with Engineering, Networking, and Solutions teams on technical escalations and improvements. - Mentor senior engineers and build a high-performing team focused on root-cause analysis. - Track key metrics (uptime, incident trends, migration success) and drive operational maturity. Qualifications - 8+ years of experience in Linux systems administration, platform engineering, or SRE-style operations in cloud or large-scale infrastructure environments. - Deep expertise in troubleshooting GPU, storage, RDMA, and high-performance networking issues. - Proven track record leading technical teams, including on-call rotations and complex migrations. - Strong scripting/automation skills (Python, Bash, Ansible, etc.) and experience with monitoring tools. - Excellent problem-solving, documentation, and cross-team communication abilities. - Bachelor’s degree in Computer Science, Engineering, or equivalent experience. Compensation $120,000 - $140,000 Final compensation will vary depending on years of experience, background/