Strategy & Business Operations

Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health. Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com . Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with professionals who provide a helping hand and an open ear, resulting in less loneliness and better health. You'll be joining Papa Community , a 0-to-1 venture within Papa based in San Francisco that's building virtual care for seniors. You'll have the autonomy and velocity of an early-stage startup with the advantages of a growth-stage company including Papa's deep expertise serving older adults, established health plan relationships, and reliable capital. As one of the early team members on Community, you'll have a significant tangible impact to improve patient outcomes and drive scalability. Founded in 2017, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com. Papa is partnering with Mission Hires, a trusted third-party platform, to help review and screen applicants for this role. Qualified candidates, please look for the individual invite from Mission Hires platform. About the role As the first hire in Strategy and Business Operations for Papa Community, you will be working closely with the GM as an operator, strategic thinker, and problem solver. You will take ambiguous problems, turn it into clear recommendations, and implement changes in an agile way with a focus on learning velocity. You'll drive a wide portfolio of high-priority work to drive meaningful business impact. Papa’s core business has had tremendous impact, and we are looking to bring even more results for patients with Papa Community: “Papa is the lynchpin that keeps me going month to month. They’re the piece of the team that allows the other pieces to happen…I can worry about finding another doctor if I have to. Finding another Papa doesn’t happen.” - Member from Tampa FL “Papa has kind of saved me. Now I have somebody to help me go to my appointments. I’ve got somebody to help me clean my house. I’ve got somebody to talk to. It just took so much pressure off my shoulders. I’m finally feeling like myself again.” - Member from Tacoma WA ”I look forward to seeing them. They make me laugh. I make them laugh. They’ve certainly taken lonely days from me also. It works both ways for us.” - Pal from Rhode Island What you’ll do: Own special projects end-to-end: scoping, execution, stakeholder management, and reporting. Drive business intelligence by digging into data, conducting complex analysis around market and competitive trends, including reading extensive external research, analyzing internal and external data, and conducting interviews with subject matter experts. Lead end-to-end evaluations of platforms and tools the team is considering adopting - building structured scorecards, running demos, synthesizing tradeoffs, and delivering clear recommendations. Synthesize findings to share with senior management and relevant stakeholders to keep them abreast of any changing market trends. Build financial, operational and workforce models, design dashboards to track KPIs and generate insights to guide decisions. Use data, member f