Lead Technical Writer

ABOUT DUALENTRY Founded in 2024, DualEntry is one of the world’s fastest-growing AI startups. At DualEntry, the future of finance is being written today. ERP is one of the largest fintech markets in the world ($220,000,000,000+). Yet, tens of thousands of companies are still using on-premise systems, and the industry has not seen new entrants in more than 30 years. Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with AI. We’re finally making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990’s in the past. We operate with urgency and ownership. We move fast. WHY THIS ROLE MATTERS NOW Since starting 18 months ago, we’ve raised $100,000,0000+ from world-class investors such as Lightspeed Venture Partners, Khosla Ventures, Contrary Ventures and Google Ventures, as well as more than 20 angel investors who’ve built, scaled, and exited some of the most impactful companies of the last decade. We got there by moving incredibly fast and hiring an exceptionally sharp, hard-working and deeply committed team from leading tech and accounting companies - Ramp, Meta, Microsoft, Lyft, PwC, Deloitte, J.P. Morgan, Bloomberg, Sage, Xero and Intuit. And some of us don't have a fancy logo on our resume and are here for a shot to prove ourselves. We’re a small team, growing fast with huge momentum - join early. As our first Technical Writer, you'll own the quality and consistency of DualEntry’s accountant-facing documentation. Your work spans all four documentation types: reference docs, explanations, tutorials, and how-to guides. You'll transform rough drafts, new features, and technical walkthroughs into polished, publishable content that helps accountants understand and adopt DualEntry. You’ll also develop docs from scratch through close collaboration with product engineering and customer success teams. This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar. 📍 Location: New York City HQ, 7 World Trade Center WHERE YOU'LL CREATE IMPACT - Write and edit documentation that helps accountants use and adopt DualEntry as their ERP to save time and create strategic business insights - Write and edit documentation that helps developers integrate DualEntry into their tooling and projects, from first API call to production deployment - Set the documentation standards and style guidelines that ensure consistency as content scales - Create and contribute to our documentation toolchain, including our release notes and supporting documentation infrastructure process - Review product features for accuracy and clarity, working with product managers and engineers to resolve issues - Contribute to information architecture decisions - how content is organized, navigated and discovered - Ensure documentation stays current as the platform evolves, identifying gaps and outdated content proactively - Build accounting workflows and support customers and the customer success team with with hands on guidance and training - we believe the best documentation comes from firsthand experience with the platform and real world customer experience WHAT SETS YOU UP FOR SUCCESS - Hardcore work ethic and high agency - Experience writing technical documentation, with a portfolio that demonstrates your ability to explain technical concepts clearly - Enough technical fluency to work through tutorials independently, use nascent ERP features, and identify errors - you don't need to be an engineer or an accountant, but you need to be technically curious and comfortable at the command line - Experience with docs-as-code workflows: Git, Markdown, static site generators - Familiarity with documentation automation - linting tools like Vale, CI/CD pipelines, GitHub Actions or scripting to improve workflows - Strong opinions about what makes documentation good, backed by experience see...