Head of ERP Implementations

ABOUT DUALENTRY Founded in 2024, DualEntry is one of the world’s fastest-growing AI startups. At DualEntry, the future of finance is being written today. ERP is one of the largest fintech markets in the world ($220,000,000,000+). Yet, tens of thousands of companies are still using on-premise systems, and the industry has not seen new entrants in more than 30 years. Our AI-native ERP lets accounting teams achieve more in less time. $5M-ARR businesses to NYSE-listed companies trust DualEntry to automate away manual data entry work with AI. We’re finally making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990’s in the past. We operate with urgency and ownership. We move fast. WHY THIS ROLE MATTERS NOW Since starting 18 months ago, we’ve raised $100,000,0000+ from world-class investors such as Lightspeed Venture Partners, Khosla Ventures, Contrary Ventures and Google Ventures, as well as more than 20 angel investors who’ve built, scaled, and exited some of the most impactful companies of the last decade. We got there by moving incredibly fast and hiring an exceptionally sharp, hard-working and deeply committed team from leading tech and accounting companies - Ramp, Meta, Microsoft, Lyft, PwC, Deloitte, J.P. Morgan, Bloomberg, Sage, Xero and Intuit. And some of us don't have a fancy logo on our resume and are here for a shot to prove ourselves. We’re a small team, growing fast with huge momentum - join early. As our Head of ERP Implementations, you'll build and scale our Customer Experience function from the ground up, owning everything from implementation and onboarding to post go-live support and long-term customer success. This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar. 📍 Location: New York City HQ, 7 World Trade Center WHERE YOU'LL CREATE IMPACT - You'll build a world class Customer Experience function, going from excellent delivery/implementation through post go-live customer support - You'll recruit and lead a team of 15+ CX Leads and Customer Support specialists, and will continue to hire and scale the team quickly - You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback - You’ll establish and evolve implementation methodologies, processes, and operational standards - You’ll challenge the status quo of what world-class ERP customer success looks like - You’ll also own end-to-end ERP implementations and long-term customer relationships as an IC/jump in where needed to support your team and roll up your sleeves - You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence WHAT SETS YOU UP FOR SUCCESS - Hardcore work ethic and high agency - 8+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory with at least 2+ years' managing teams of at least 5 people at a senior or leadership level - Strong preference for an accounting or audit background (CPA or Big 4 is a major plus) - Deep understanding of ERP systems, finance workflows, and implementation best practices - You’re a customer-service extraordinaire who loves solving complex problems - You thrive in fast-moving, early-stage environments with high ownership - Expertise in Accounting, audit, ERP systems, CPA - Strong preference for an accounting or audit background (CPA or Big 4 is a major plus) - Deep understanding of ERP systems, finance workflows, and implementation best practices - You’re a customer-service extraordinaire who loves solving complex problems - You thrive in fast-moving, early-stage environments with high ownership - Expertise in Accounting, audit, ERP systems, CP WHY YOU’LL THRIVE HERE - Significant equity ownership in one of the top AI companies in the world - You’re joining early and will grow with DualEntry - Your feedback shapes the product directly - High-speed culture - High-trust environment with high expectations - Ambitious...