Workplace Experience Manager

About Pallet Pallet is building AI Agents to transform logistics — a $12 trillion global industry. We’ve raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we’ve achieved 700% revenue growth and are just getting started. Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems. As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting-edge AI capabilities, we’re positioned to build the next $10B company in logistics. Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech. About the role We're a ~60-person team headquartered in San Francisco, with a growing satellite office of ~10 people in New York. We're in the middle of an exciting period of growth: we're moving into a brand-new SF office built to host 80–100 people, and we're on the hunt for a larger NYC space as that team expands. We're looking for a Workplace Experience Manager to own the physical and cultural heartbeat of both offices. You'll be the person who makes our spaces run seamlessly, makes employees and visitors feel welcome the moment they walk in, and brings the team together through memorable events and offsites. This is a hands-on, in-office role for someone who loves the operational details and the people side of the job. You'll start by anchoring our SF headquarters, with a meaningful role in shaping our office expansion in both cities. Until we hire someone on the ground in New York, you'll manage that office remotely — coordinating vendors, logistics, and the new-space search from afar. What you'll do Lead day-to-day operations of our SF headquarters and own the move into our new 80–100 person space, including layout, build-out coordination, and setup. Remotely manage our NYC office and help source and secure a larger NYC space, partnering with leadership and external brokers/vendors until we hire a dedicated NYC lead. Own desk setup and workspace readiness for new hires across both offices, partnering with IT and People Ops so everyone has what they need on day one. Manage relationships with key vendors — WiFi/internet, janitorial, security, building management, and more — including contracts, SLAs, and escalations. Keep both offices stocked, clean, functional, and on-brand; troubleshoot issues quickly and proactively. Source, order, and manage office snacks, beverages, and supplies, balancing quality with budget. Plan and run company events, celebrations, and team offsites end to end — from venue and vendor selection to logistics, budget, and day-of execution. Bring creativity and energy to building culture and connection across two cities. Set up, configure, and manage our meeting room and conference room hosting software, ensuring smooth booking and AV across all rooms. Serve as the welcoming face of the office — greeting candidates and visitors and ensuring a great experience in close partnership with our Recruiting team and Executive Assistant. What you'll bring 3+ years in workplace experience, office management, facilities, events, or operations — ideally in a fast-growing startup or multi-office environment. Experience supporting an office move, build-out, or expansion is a strong plus. Excellent organization and project management skills; you can juggle vendors, timelines, and budgets without dropping a ball. A hospitality mindset — you genuinely enjoy making people feel welcome and taken care of. Comfort managing a remote site and c