Lending Partnerships Concierge

About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes. Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance . About the Role We are seeking a highly skilled Concierge Partner Support Manager to deliver exceptional, relationship-driven support to our B2B clients, including Executives, high-performing Loan Officers, and Administrative Professionals. This role is focused on providing proactive, high-touch service for lending products, ensuring a seamless experience from onboarding through ongoing use. The ideal candidate thrives in a fast-paced environment, communicates with clarity and professionalism, and takes ownership of client satisfaction at every stage. What You’ll Do Serve as the primary point of contact for Loan Officers, Executives, and their teams, delivering personalized, concierge-level support Build and maintain strong B2B relationships through consistent, proactive communication Guide clients through lending product features, processes, and issue resolution Anticipate client needs and provide solutions before issues arise Troubleshoot and resolve complex inquiries with a sense of urgency and accountability Coordinate cross-functionally with internal teams (operations, product, engineering) to ensure timely resolutions Maintain detailed records of client interactions and follow-ups Identify trends in client feedback and recommend improvements to products or processes What We Look For 5-7+ years of customer support, account management, or client success experience in a B2B environment Experience in mortgage, lending, fintech, or financial services strongly preferred Strong understanding of Loan Officer workflows and administrative support structures Exceptional communication skills (written and verbal) with a polished, professional tone Proven ability to manage multiple priorities while maintaining attention to detail Problem-solving mindset with a proactive, solutions-oriented approach Adhere to all company security policies and data handling procedures Complete mandatory security awareness training within required timeframes Promptly report any suspected security incidents or suspicious activity to the Security team Salary Base Compensation Range: $80,800-$121,200/yr Variable: 30% yearly target, paid quarterly Company equity in the form of RSUs This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above. Benefits Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits Employer-paid life and disability insurance 11 observed holidays and PTO plan Up to 12 weeks of paid family leave