Customer Success Manager, SMB

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients. You will be an extension of their firm, helping them achieve their business goals in partnership with Qualia. You are responsible for delighting our customers through exemplary customer support and technical expertise, and maintaining and driving revenue growth. We’re looking for that perfect blend of sales drive coupled with a customer-service mentality that will help us create loyal, happy customers. RESPONSIBILITIES Develop our SMB accounts into our highest value customers who are strong advocates and promoters of our software Quarterback complex software implementations for top accounts Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation Help design processes, structures, and tools to effectively scale account management best practices Provide day-to-day guidance and support to managed accounts Massively expanding customer value by working closely with customer sales teams Collaborate with the Product team to improve the experience for Qualia users on products sold YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH Significant experience in SMB and strategic account management or direct sales Experience owning, delighting, and growing top accounts Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach Good listener who can understand customer needs and communicate Qualia’s value proposition Ambitious, enthusiastic, tenacious, and a top performer with a track record of consistently exceeding quota Experience with Salesforce preferred Ability to get into the weeds and solve problems independently Strong team player, but still a self-starter Thrives in a multi-tasking environment and can adjust priorities on-the-fly Technically fluent WHY QUALIA Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status. By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice . #LI-Hybrid