Senior Product Manager

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world. The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding. We’re looking for a Senior Product Manager who thrives at the intersection of product strategy, customer engagement, and execution. In this role, you’ll collaborate directly with customers during onboarding and implementation to make sure our solutions deliver measurable value, fast. You’ll turn real-world insights into product improvements, shaping a platform that grows with our users. WHAT YOU’LL DO 🤝 Partner with customers during implementation to uncover workflows, pain points, and opportunities that guide product direction. 🧠 Transform insights into clear product requirements, user stories, and a thoughtfully prioritized backlog. 👩‍💻 Collaborate with engineering and design to deliver features that boost adoption, satisfaction, and long-term success. 📊 Define, track, and analyze key success metrics to measure impact and inform iteration. ⚖️ Balance near-term implementation needs with scalable, strategic solutions that serve the broader market. WHAT YOU BRING 📅 3–5+ years of product management experience in a high-growth SaaS environment. 🔑 Prior experience in a customer-facing technical role (e.g., TAM, Implementation Specialist, or CSM) is a huge plus. 🧩 A knack for simplifying complexity, translating customer challenges into actionable product requirements. 🚀 Proven track record of delivering impactful features in partnership with cross-functional teams. 🗣️ Top-notch communication skills, comfortable engaging with both customers and internal stakeholders. ⚡ Thrives in a fast-paced, evolving environment where ownership and initiative matter. Benefits: 🤑 Competitive Compensation: Competitive salary and equity packages for all employees 🏥 Healthcare Plan: Platinum medical, dental, and vision 🛡️ Free life insurance: Including long-term disability & short-term disability 🏄 Unlimited PTO: Uncapped vacation days & paid holidays 👶 Family Leave: Maternity & paternity 📈 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute 🏠 WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks 👪 Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses 🤝 Team events & Offsites: We're remote, but we regularly get together **We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official @assured.claims http://assured.claims email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate, please contact us directly at recruiting-ops@assured.claims before sharing any personal information** Our Commitment: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or int...