Technical Solutions Lead

We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Job Summary The Technical Solutions Lead is a core member of Bugcrowd’s customer facing teams, leveraging deep technical expertise to support the full customer lifecycle. This role is responsible for leading pre-sales technical engagements, including scoping, solution recommendations, technical sales support, and demonstrations for Commercial and Field Accounts. Post-sale, the Lead will provide critical technical handover to the Technical Engagement Managers, ensuring seamless onboarding and program success. You will serve as a primary technical authority, interfacing with sales, partners, engineering, marketing, and product teams. Essential Duties & Responsibilities This is an exciting opportunity to play an integral part in Bugcrowd’s Customer Experience program. We expect you to be an extremely experienced and incredibly well organized and meticulous person with the communication, technical, and soft skills needed to thrive in and drive our fast-paced environment. Personal attention to detail and keen enthusiasm for collaboration with our teams are requirements for success. You are expected to thrive - not in a silo, but in an incredibly well-resourced, supportive, customer fueled environment. Essential Duties and Responsibilities Lead all pre-sales technical engagements, including discovery, requirements scoping, and solution architecture design. Develop and deliver compelling product demonstrations and technical presentations tailored to prospective customer needs. Serve as the primary technical subject matter expert during the sales cycle for Commercial and Field Accounts. Provide technical guidance and oversight to the Technical Engagement Managers to ensure successful customer onboarding and program deployment. Manage and resolve complex technical escalations from internal customer-facing teams. Collaborate closely with Product and Engineering teams to translate customer feedback and technical gaps into future product requirements. Interface with Sales, Partners, and Marketing teams to develop technical collateral, best practices, and enablement training. Maintain expert-level knowledge of the company's product portfolio, underlying technology, and competitive landscape. Education, Experience, Skills, & Abilities 5+ years of experience in a customer-facing technical role such as Solutions Architect, Sales Engineer, or Technical Program Manager. Demonstrated ability to lead technical discussions and architect solutions for enterprise-level customers. Proven expertise in translating complex technical concepts into clear business-value propositions. Experience with CRM software, project management tools, and technical documentation creation. Demonstrated expertise in Offensive Security, particularly in the areas of Penetration Testing and/or Red Teaming. Preferred Experience Experience managing or mentoring technical staff or cross-functional technical teams. Prior work experience working for technology and cyber vendors, or within the offensive cybersecurity services field is strongly desired. Bachelor's or Master's degree in a technical