Senior Sales Engineer

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service. As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally. We’re looking for a Sales Engineer to join the Presales team at Replicant. This individual will learn the art of building AI Agents and prototyping customer service use-cases for demoing to potential prospects so that we can tell meaningful stories and win new business opportunities. Replicant is picking up traction with customer service organizations across the B2B sector in retail, insurance, travel, financial services, healthcare, and more. We are looking for a Sales Engineer with a computer science, management information systems, or technical sales background to help think through integration and how Replicant will interface with existing customer service technologies to develop solutions for potential prospects. This ideal candidate has great communication skills and is comfortable speaking to all levels of the organization. This role will work with the account executive and assist with the presales process. What You'll Do - Work closely with the sales team to gather customer requirements - Own the technical side of the sales process - Identify technology trends in industry verticals - Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more - Review and write API specifications for internal and external stakeholders - Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality - Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform - Analyze conversational data to uncover trends, insights, and areas for automation or improvement - Translate findings into clear narratives that resonate with business and technical stakeholders - Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment - Attend customer meetings and provide technical support to the Account Executives What You'll Bring - 5+ years in a Solutions Engineering or similar customer-facing technical role - Curiosity about AI and some experience with prompt engineering (formal or self-taught) - Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0) - Clear written and verbal communication, with an ability to tailor your message - A collaborative, get-things-done mindset - A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver - Bonus: Experience with tools like Salesforce, Zendesk, or working in/with call centers We recognize that not everyone takes the same path to gain experience—if this role excites you and you bring some of the qualifications, we encourage you to apply. For all full-time employees, we offer: 🌴 In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal 🖥️ Tech & learning...