Key Account Manager - Dakar

Capi http://www.capimoney.com/ is building the financial infrastructure for emerging markets trade. Backed by $18M+ from top-tier investors like Creandum, Y Combinator, General Catalyst, and angels from Revolut, Checkout, Stripe, and Remitly, we’re building the financial infrastructure that emerging markets deserve. Our mission is to grow GDP in emerging markets by making the global financial system fairer and more accessible. We’re tackling global trade, making it easier for importers to pay their international suppliers. Our platform enables businesses to expand rapidly, create jobs, and be engines of prosperity for their countries. Our team is made up of approx 100 people across 10 countries; we are a group of a highly-ambitious, get-it-done people, who like to work hard on something that has a tangible impact in the world. And we’re looking for more people to join our team! Take a look through Capi’s mission & values. https://capimoney.com/mission-and-values ABOUT THE COMMERCIAL TEAM Our commercial team is the heartbeat of Capi - a collective of curious, driven, and hands-on builders. They’re constantly out in the field, meeting customers, uncovering their challenges, and designing real solutions that make cross-border payments simpler and faster. Powered by HubSpot, they stay structured and data-minded, transforming each interaction into insight, and every insight into growth. They thrive with an entrepreneurial spirit - self-starters who take ownership, rely on data to guide decisions, and are passionate about supporting businesses in navigating their international payment challenges. ROLE OVERVIEW We are seeking a strategic and customer-obsessed Key Account Manager to own and grow relationships with Capi’s most important corporate clients. This role blends commercial strategy, relationship management, and customer success to ensure that our top clients derive maximum value from Capi’s international payments platform. You will identify growth opportunities within key accounts, act as their trusted partner, and advocate for their needs internally. By combining deep market understanding with hands-on engagement, you’ll play a pivotal role in driving retention, revenue expansion, and long-term customer satisfaction. This is a field-oriented role involving both office work in Africa and regular client visits across key business hubs. KEY RESPONSIBILITIES Account Growth & Relationship Management - Build and maintain trusted relationships with Capi’s most strategic clients, ensuring their long-term success. - Identify opportunities within accounts to increase transaction volume and expand product adoption. - Develop account plans focused on retention, upselling, and customer advocacy. - Track account performance, monitor satisfaction, and ensure Capi’s value proposition remains strong and differentiated. Customer Success & Retention - Proactively engage with onboarded, inactive, and at-risk clients to maintain loyalty and drive reactivation. - Anticipate client challenges and collaborate with internal teams to resolve them quickly and effectively. - Ensure customers are fully leveraging Capi’s platform, conducting business reviews and optimization sessions. - Turn client feedback into actionable insights that enhance the customer experience and inform product improvements. Collaboration & Market Intelligence - Work closely with product, operations, and compliance teams to ensure a seamless client journey and localized solutions. - Serve as the voice of the customer within Capi, ensuring feedback directly influences product and process evolution. - Gather and share competitive intelligence and market insights to strengthen Capi’s position in the region. - Document success stories and build scalable playbooks to improve account management practices across markets. REQUIREMENTS Experience - Minimum of 3–5 years in Key Account Management, Business Development, or Sales roles within high-performing environments, ideally in fintech,