General Manager - Tanzania

Capi http://www.capimoney.com/ is building the financial infrastructure for emerging markets trade. Backed by $18M+ from top-tier investors like Creandum, Y Combinator, General Catalyst, and angels from Revolut, Checkout, Stripe, and Remitly, we’re building the financial infrastructure that emerging markets deserve. Our mission is to grow GDP in emerging markets by making the global financial system fairer and more accessible. We’re tackling global trade, making it easier for importers to pay their international suppliers. Our platform enables businesses to expand rapidly, create jobs, and be engines of prosperity for their countries. Our team is made up of approx 100 people across 10 countries; we are a group of a highly-ambitious, get-it-done people, who like to work hard on something that has a tangible impact in the world. And we’re looking for more people to join our team! Take a look through Capi’s mission & values. https://capimoney.com/mission-and-values ABOUT THE COMMERCIAL TEAM Our commercial team is the heartbeat of Capi - a collective of curious, driven, and hands-on builders. They’re constantly out in the field, meeting customers, uncovering their challenges, and designing real solutions that make cross-border payments simpler and faster. Powered by HubSpot, they stay structured and data-minded, transforming each interaction into insight, and every insight into growth. They thrive with an entrepreneurial spirit - self-starters who take ownership, rely on data to guide decisions, and are passionate about supporting businesses in navigating their international payment challenges. ROLE OVERVIEW We are seeking a highly driven and strategic General Manager to lead Capi’s commercial growth and operations. You will own the full business performance in your market - building, managing, and scaling teams, driving customer acquisition and revenue growth, and ensuring operational excellence. As Capi’s senior leader locally, you’ll be the bridge between customers, the team, and global leadership. You’ll combine strategic vision with hands-on execution, ensuring we deliver exceptional customer experiences while achieving ambitious growth targets. This is a hands-on leadership role that blends commercial, operational, and people management responsibilities. It requires field presence with customers, partners, and institutions to deeply understand the market and drive measurable impact. KEY RESPONSIBILITIES Commercial Leadership & Growth - Define and execute the go-to-market strategy to achieve growth targets in transaction volume and revenue. - Set clear sales and performance goals, managing teams to deliver consistent results. - Identify and pursue new opportunities, partnerships, and customer segments aligned with Capi’s mission and strategy. - Monitor market dynamics, customer behavior, and competitive trends to refine local positioning. Team Leadership & People Development - Build, mentor, and lead a high-performing cross-functional team spanning sales, account management, and operations. - Foster a culture of curiosity, ownership, and customer obsession. - Coach managers and individual contributors to ensure strong execution and professional development. - Design team structures and processes that support scale and agility. Operational & Financial Excellence - Oversee day-to-day business operations, ensuring seamless execution across customer onboarding, compliance, and service delivery. - Own financial performance, including budgeting, forecasting, and cost efficiency. - Partner with central teams in Finance, Product, Compliance, and Operations to align priorities and improve processes. - Uphold high standards in customer experience, risk management, and regulatory compliance. Stakeholder Management & External Relations - Represent Capi with partners, institutions, regulators, and key business stakeholders. - Build and maintain trusted relationships that strengthen Capi’s credibility and market position. - Act as the publ