Solutions Architect - General Business, East (Presales)

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Are you looking to make a real impact and play a meaningful role in the growth of our company? As a Solutions Architect at Elastic you will serve as a technical authority and trusted advisor to our sales team, customers, partners and community. You will understand and tackle our customer’s business issues with the Elastic Stack, engage the regional Elastic community through events and programs, and enable sales through our Partners. A successful SA at Elastic will be passionate about perfection; taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo. What You Will Be Doing Serving as the technical point of contact for your accounts and account managers in your assigned territory. Developing a deep understanding of customers’ goals and objectives, and articulating how our offerings address their needs. Crafting and owning value based relationships at all levels in customer organizations. Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win. Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences. Advising the sales team on effective ways of positioning Elastic products, solutions and services. Onboarding, educating and enabling our partners, and supporting them in sales cycles. Crafting collateral, contributing to programs and collaborating with other Elasticians to meet individual client needs. Being the voice of the customer and community to communicate needs, gaps, and improvements to our engineering and leadership teams. Deepening both your sales and technical skills through self driven education while taking advantage of all the professional development opportunities provided by Elastic. What You Bring A track record of success in a technical presales role-- enough experience selling and implementing technology to earn your customer’s trust. A proven track record to articulate and sell the benefits of modern platforms, software and technologies. A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships. A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors. An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern? The ability to inspire groups, both large and small. A willingness to travel 30% within region, as well as occasionally internationally. Why Elastic? “Once I started, I was blown away to realize, what was always so obvious, everything is search. Anything you do with data involves search, every app needs search, even analytics are about search. Daily I am blown away with the types of things our users and customers are doing with search.” Director of Product, Elastic. Why this team? “We question the status quo, debate the best ways to accomplish our goals and hold ourselves and our teams to the highest standards of performance. We take pride in our ability to understand our customers needs and m