Customer Success Manager

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode https://enode.com provides the infrastructure layer that makes this possible. Our Connect https://enode.com/connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation https://enode.com/optimize tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex https://enode.com/flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE’RE LOOKING FOR: Our Customer Success team works with some of the most ambitious energy companies in Europe, helping them bring Enode's infrastructure to life inside their consumer energy products. Those products, and the work of our Customer Success Team, sit at the heart of the energy transition. We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition. We have a small Customer Success Team, which is currently growing due to commercial traction. As an early member of the team, you will have real influence on how our CS function gets built. The playbook for how customer success operate at Enode is still being defined and you'll be expected to help do so. In this role, you will: - Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams - Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact - Build the Customer Success function at Enode - shaping our approach, processes, systems and tooling that will define how we operate as we scale; - Collaborating closely with our product teams to ensure what we build reflects what customers actually need - Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success THIS ROLE WILL BE RIGHT FOR YOU, IF: To succeed at Enode you should be passionate about our mission to accelerate the energy transition, and excited to roll up your sleeves and take part in early stage company-building. - You have 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus). - You’re comfortable in a customer-facing role and have strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization - You have a start-up mindset, with high levels of agency, drive and ambition - Are comfortable in a fast-paced environment with high levels of ambiguity. - You’re entrepreneurial and energized by building from the ground up. - You're motivated by ownership and the chance for accelerated career growth - You're analytically strong and a first principles thinker, when something isn't working, you diagnose before you escalate - You