Product Lead - Experience

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode https://enode.com provides the infrastructure layer that makes this possible. Our Connect https://enode.com/connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation https://enode.com/optimize tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex https://enode.com/flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. WHAT WE'RE LOOKING FOR: Enode's infrastructure sits inside some of the most ambitious consumer energy products in Europe. The customer platform is how our customers and OEM partners manage, monitor and scale their integrations with us. Right now it's operational tooling. This role exists to turn it into a strategic layer that makes Enode indispensable. You will define what the customer platform becomes: a proactive intelligence layer that helps our customers connect, optimise and scale their asset pools, and helps OEM partners understand how their hardware performs in real flexibility use cases. We serve three sides of an ecosystem: the energy companies that integrate us, the consumers whose chargers, batteries and inverters run through Enode, and the OEMs who manufacture those assets. The platform needs to work for all three. You will hold that vision from first principles through to commercial outcome. IN THIS ROLE YOU WILL OWN: - The platform vision and roadmap. Define the strategy, defend it under challenge, and frame it commercially around retention, expansion and cost to serve. - Time to value. Own onboarding as a product. Define what "activated" looks like at both layers: the customer's integration is live, and their end users are connecting and staying connected. The second layer is where B2B2C platforms quietly fail. You will fix that. - Self serve at scale. Ruthlessly prioritise automation and in-platform guidance to reduce cost to serve as the customer base grows. - Data as a product. Lead discovery and delivery of insights that help customers evaluate performance, spot churn risk, and make evidence-based decisions. Extend that intelligence to OEM partners. - Positioning and enablement. The messaging, launch craft and commercial enablement are yours. KEY SUCCESS METRICS: - Time from sign-up to first live use case. - Activation at both layers. - Self serve resolution rate trending down as the base grows. - OEM partners deepening their integrations. - A clear line from your north-star metrics to retention, expansion and P&L. THIS ROLE IS RIGHT FOR YOU IF: - You have significant B2B product experience on platform, developer tooling or B2B SaaS, ideally in a B2B2C structure where your direct customer and the end-user were different people. - You connect product metrics to commercial outcomes, and you've launched across Sales, Support and Customer Success in a way other teams have borrowed from. - You understand APIs, SDKs and data flows, and communicate fluently with engineers. You test-drive what you ship. - You use AI in your day-to-day product work and have a developed, defensible view on where it belongs in a product and where it doesn't. - Your spe